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CLIENT ADVISOR
hace 3 días
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Position: CLIENT ADVISOR - La Roca, Barcelona
For our boutique in La Roca (Barcelona) we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.
Responsibilities will include:
Client
Master the client journey;Create customer emotion and desire;Engage existing and prospect clients as per weekly plan defined by store management;Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);Focus on development and retention of existing clients, recruitment of new and potential ones;Engage the client through every selling opportunity - walk in, private appointment, phone consignments;Actively participates to the sales in partnership and oto appointment routine.Operations and visual
Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints;Ensure product good maintenance, replenishment on the floor;Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;Respect administration and operations procedures;Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.Qualifications:
Retail experience;Excellent interpersonal and effective communication skills;Fluency in English is essential, second language is preferredBe a team player with a pro-active attitudeHigh fashion knowledgeAbility to adapt to changing needs of the company as necessaryMust have client network in luxury environmentThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
