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Customer Commercial Relations Team Leader

hace 3 semanas

Pamplona, Navarra, España IKEA A tiempo completo

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Pamplona

Employment type

Full Time Permanent

Department

Customer Relations

Deadline

Why we will love you

¿Te gustaría liderar el equipo deSales & Customer Relations en IKEA Pamplona?

Si te apasiona trabajar con personas, te gusta estar cerca del cliente y el negocio y quieres dar el siguiente paso en tu desarrollo… esta vacante es para ti

Buscamos a alguien con ganas, energía y visión para acompañar al equipo en su día a día.

¿Te animas? Queremos conocerte

Sobre ti:

  • Tomas iniciativas y pruebas cosas nuevas sin miedo a fracasar.
  • Experiencia gestionando conflictos y consiguiendo resultados satisfactorios para ambas partes.
  • Entusiasmo para trabajar y colaborar con otras personas de diferentes equipos de forma satisfactoria y productiva
  • Enfoque flexible/abierto hacia el cambio
  • Capacidad para tomar decisiones
  • Asertivo/a y capaz de mantener la calma
  • Soltura en manejo de herramientas informáticas (office 365…)
  • Valorable experiencia en atención directa al cliente.
  • Habilidades comunicativas y capacidad para establecer relaciones de confianza liderando equipo.

What you'll be doing day to day

Atención de las reclamaciones de clientes.

Ofrecerás soluciones alternativas para satisfacer las necesidades de los/as clientes.

Coordinarás a los equipos de Customer Relations y Sales para contribuir a crear un entorno donde la cultura IKEA crezca viva y fuerte, asegurándote de que el departamento y la compañía son percibidos como un buen lugar para trabajar.

Dispondrás de una visión general del plan de negocio de tienda, actuando acorde a los planes de acción de la tienda y Departamento.

Participarás en el plan de acción de las secciones y asumirás la responsabilidad de la aportación en el cumplimiento de estos planes.

Trabajarás para lograr los objetivos acordados y tomar las medidas apropiadas para cumplirlos.

Mantendrás a los equipos informados para que puedan desempeñar su trabajo con eficacia.

Serás responsable de tu formación y la de tu equipo.

Apoyarás a tu responsable en la selección y contratación de nuevos/as compañeros/as

Realizarás un seguimiento y control de los KPIs de las secciones.

At IKEA it's all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We're a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We're a bunch of people who are truly passionate about people