Technical Support Specialist
hace 6 días
Empresa internacional busca incorporar un/a especialista para dar soporte técnico de primer nivel y coordinar la operativa con partners globales (Ecommerce) en sus oficinas de Barcelona.
Responsabilidades principales:
- Atender y resolver incidencias técnicas de primer nivel, asegurando una respuesta ágil y eficaz.
- Hacer seguimiento continuo de los casos abiertos con partners internacionales y validar la correcta implementación de las soluciones propuestas.
- Supervisar y preparar los recursos técnicos necesarios en periodos de alta actividad comercial.
- Garantizar el cumplimiento de plazos, SLA y objetivos operativos en colaboración con los partners.
- Participar activamente en proyectos de optimización de procesos y rendimiento, con foco en la satisfacción de los stakeholders.
Se busca:
- Formación superior, preferiblemente en ámbitos relacionados con IT o tecnología.
- Nivel avanzado de
inglés y francés
. - Mínimo
3 años de experiencia
en funciones similares dentro de entornos e-commerce o plataformas digitales. - Persona organizada, analítica, con iniciativa y acostumbrada a trabajar bajo timings exigentes y en contextos donde la criticidad es alta.
- Fuerte orientación a la resolución de problemas y al trabajo estructurado.
Se ofrece:
- Incorporarte a una organización internacional en plena evolución tecnológica y con proyectos relevantes a escala global.
- Paquete retributivo competitivo
- Plan de desarrollo profesional y acceso a formación continua.
- Modelo híbrido de trabajo (2 días de teletrabajo).
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