Head of Student Experience

Head of Student Experience | TUMO Bilbao-Bizkaia, Spain

ABOUT US:

The
TUMO Center for Creative Technologies
is a free educational program that empowers teenagers aged 12 to 18 to take charge of their own learning paths, allowing them to expand their knowledge in technology and creativity, regardless of their socioeconomic background. Founded in Yerevan, Armenia, in 2011, TUMO is now present in 10 countries, including France and Germany, and soon in Japan, the Netherlands, and the United States.

TUMO
is launching its first center in
Spain

TUMO Bilbao-Bizkaia
is currently being implemented by
Shaken Not Stirred
, the same team that successfully established TUMO in Portugal in
three locations — Lisbon, Coimbra, and Porto —
creating a growing network of creative learning centers across the country. Each center has the capacity to welcome up to
1,500 students
.

Students combine TUMO's learning objectives —
Robotics, Photography, Game Development, Graphic Design, Filmmaking, Programming, Music, and Animation
— to create personalized learning plans that they continuously adapt according to their progress and evolving interests. Soft skills such as teamwork, initiative, empathy, and effective communication are integrated into the program alongside subject knowledge and technical skills.

There are three learning methods at TUMO:
Self-Learning, Workshops, and Learning Labs
. These take place in person at TUMO centers under the guidance of our pedagogical and mentoring teams, with access to our digital platform and all the necessary hardware and software.

ABOUT THE ROLE:

The
Head of Student Experience
is responsible for ensuring an exceptional learning journey for students within the core TUMO program by managing the Learning Coaches and optimizing student engagement and potential. This role focuses on student support, program execution, and continuous improvement of the learning experience. We are looking for someone passionate about
education, innovation and making a positive impact on student's learning journeys

The main responsibilities include:

• Ensure program excellence
  by leading, mentoring and evaluating the team of Learning Coaches, ensuring effective communication, workflow management, and professional development;

• Oversee student engagement and progression
  within the core TUMO program, ensuring a personalized and enriching learning path;

• Develop and implement student engagement initiatives
  to foster motivation and active participation in the program;

• Carrying out regular analysis and reporting
  on student progress, ensuring that information is collected and processed, and implementing appropriate interventions when necessary;

• Liaise with the Admissions and Infodesk team
  to ensure smooth and well-planned student onboarding, guaranteeing a good experience from the start and a positive transition to the Learning Coaches team;

• Supporting the start of the center's school year
  , defining/revising processes, calendar, educational plan, educational resources, and recruiting the necessary staff;

• Contribute to the definition and implementation of the yearly educational roadmap
  , aligning it with annual the project's priorities and TUMO methodologies;

• Contribute to the development of partnerships
  with the community in order to create opportunities for students to activate creativity, knowledge, and their potential as citizens.

WHAT YOU BRING:

• Student Experience Management:
  Capacity to create and monitor the student experience at the center, ensuring a positive and enriching mentorship, leading students to achieve their goals as well as the center's annual objectives;

• Student Engagement:
  Ability to connect with students with empathy, understand their needs, and create an engaging, vibrant and supportive learning environment;

• Innovative Education:
  Knowledge and continuous curiosity about innovative learning, education methodologies and mentoring techniques, in order to inspire and implement as needed;

• Team Leadership and Mentorship:
  Team management, leadership and mentoring competencies, with the ability to inspire and engage across diverse profiles;

• Communication and Collaboration
  : Communication and interpersonal skills, with a strong ability to collaborate and work effectively within teams;

• Program design:
  Ability to design and implement structured programs and activities, with intentionality, strategy and passion - previous experience with pedagogical design and/or non-formal education strategies are valued;

• Operational Management:
  Aptitude to manage daily operations and organizational workflows, such as team shifts or monthly follow-ups, having an analytical and continuous improvement mindset, adaptability and resilience in dynamic environments;

• Data analysis and Reporting:
  Proficiency in data analysis and reporting, with comfort using Excel or other similar tools for performance tracking. Comfortable with technological tools, processes and resources;

• Stakeholder Engagement:
  Capacity to build and maintain partnerships with stakeholders;

• Only candidates with full fluency in English, Castilian and Euskera will be considered.

WHAT WE OFFER:

We are a dynamic team who enjoy working together and believe that we can have an impact on education in Spain.

• In-Loco Full-Time Position
  : Work on-site at the dynamic TUMO center in Bilbao located in the the wonderful Azkuna Zentroa Building;

• Contract type:
  From March 2026; Full-Time

• Competitive Compensation:
  Receive a compensation and benefits package that reflects the role's responsibilities and aligns with your experience;

• Schedule:
  Working hours depend on the TUMO student timetable, and will be agreed upon entry;

• Reporting:
  This position reports directly to the Center Manager of the TUMO center;

• Growth Opportunities:
  We are an organization with different projects and locations, with opportunities arising that encourage professional development.

HOW TO APPLY:

All applications must be submitted through the Shaken Not Stirred Linkedin page, including your CV. If you have any questions, feel free to email us at , and we'll respond promptly. All applications will be handled with respect, in strict confidentiality and also, regarding the use of Artificial Intelligence by our ATS Factorial RH during the recruitment process, in compliance with regulation (EU) 2024/1689.