Supervisor - Las Rozas Village

hace 2 semanas

Las Rozas, Madrid, España Karl Lagerfeld A tiempo completo

ABOUT THE BRAND

At Karl Lagerfeld, we are driven by Karl's mantra: "Embrace the present and invent the future."

Always contemporary and forward-looking, the House of KARL LAGERFELD shares the creative vision and design aesthetic of its iconic founder, Karl Lagerfeld.

We are the only fashion house that carries Karl's name on its door and we strive to live up to this responsibility in everything we do, every day, with the utmost joy and passion.

Our headquarters in Paris and in Amsterdam are home to a highly diverse and driven team of KARL family members that hail from over 50 countries. Together, we aim to create meaningful stories and product concepts that connect to Karl's world and iconic attributes.

Women's & Men's ready-to-wear, bags, small leather goods, swimwear and underwear are managed directly from our Amsterdam headquarters, while other categories, including footwear, fragrances, eyewear and more, are developed with best-in-class licensing partners.

We connect with our consumers on multiple levels, ensuring that our online and offline approach goes hand in hand. We thrive to maximize consumer engagement via more than 200 KL stores worldwide, our premium wholesale partners, and our strong digital footprint, spearheaded by our KARL.COM flagship store, which reaches 96 countries. Our digital channels currently represent more than 30% of our overall full-price business.

We are a dynamic, fast-growing and inclusive company built on professionalism and strong values. At KARL LAGERFELD we're committed to working toward the highest standards of sustainability and integrity across all areas of our business. In 2019, KARL LAGERFELD joined as a founding member of the Fashion Pact, a global sustainability initiative seeking to transform the fashion industry through objectives in three areas: climate, biodiversity and ocean protection.

The Role

A fantastic opportunity to join a strong and successful business with ambitious yet realistic growth plans. This position is responsible for achieving the sales and profit targets. You manage and coordinate the daily operations and sales staff, reporting the results of your work to the Store Manager and Assistant Store Manager. You will work continuously on improving the service quality in the store and ensure that a store ambience is achieved in line with the corporate identity.

Key responsibilities:
  • Customer satisfaction
This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty with a happy working environment. ·       Consistently shows a genuine desire to help customers ·       Establishes and promotes customer loyalty using company tools such as mailing list cards and customer books. ·       Provides support to the Sales associates with all service and sales matters ·       Ensures regular feedback is given to the District Manager about sales opportunities based on customer comments.
  • Product knowledge
This involves an outstanding knowledge of the product reflecting on the quality of the service provided. ·       Excellent knowledge of the trends and fabrics (composition, terminology, garment care, styles etc.) ·       Is commercial and aware of product performance, deliveries and stock ·       Maximizes the potential of product to create sales and gives regular feedback to the District Manager.
  • Drive sales
This involves good knowledge of the business that will provide a growth in sales. ·       Actively uses commercial reports available to drive sales through VM, coaching the team and stock requests ·       Coaches the team with Sales techniques to ensure every client is given the best service to drive sales ·       Is aware of the best and slow sellers to improve general sales 
  • Maintains safety, security and integrity
Ensuring that all House of Karl procedures are being followed ·       Daily checklist is actioned to ensure all back of house areas are safe ·       Takes action if other associates are acting in an unsafe manner ·       Follow all procedures for loss prevention ·       Take action to reduce shrink ·       Treat all associates and customers with respectYour Profile
  • 2 years experience in a Retail luxury brand
  • Good knowledge in Microsoft Office
  • Fluent English and Spanish
  • Team management experience
  • Leads by example
  • Good communication and social skills
  • Flexible attitude and a hands-on approach
  • Driven and performance-oriented

JOIN #TEAMKARL

The collective vision of KARL LAGERFELD is to be the most connected global designer brand, inspiring consumers through luxury collections and immersing them in the World of KARL. If you are interested in joining #TEAMKARL, we invite you to submit your application today.

At #TEAMKARL, everyone has the freedom to give their opinion, grow in their career and be part of a genuinely caring and inclusive team. We welcome people from all backgrounds, with different perspectives, ideas and experiences to work with us.

IMPORTANT NOTICE REGARDING JOB POSTINGS

Please be advised that all legitimate job opportunities at KARL LAGERFELD are published exclusively on our official careers page and on selected partner platforms that redirect directly to our career site.

We strongly recommend applicants to only apply through our verified channels and remain vigilant against unofficial job offers.

KARL LAGERFELD will never request any form of payment during the recruitment process.

If you come across suspicious job postings or receive unexpected communication about a position, please contact us immediately

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