CMS Content Lead

Serve as the strategic and operational point of contact for content editors within the CMS team and across the business. The Content Lead provides guidance, operational support, and ensures content quality and consistency.

MUSTs Service Requirements

• Lead and mentor CMS editors to ensure consistent content quality.
• Advise and support business stakeholders and editors on CMS-related queries and best practices.
• Collaborate with the PM and technical teams to support the corporate website blueprint rollout.
• Act as backup for the PM during PTO or absence, ensuring continuity in planning and execution.
• Maintain and update CMS training materials, incorporating platform changes.
• Apply UX principles to guide content structure, readability, and user engagement.
• Ensure alignment with brand guidelines.
• Use Jira and Confluence for project management and documentation.
• Minimum 3 years of hands-on experience with Drupal CMS.
• Strong project management skills, with the ability to step into a PM role when needed.
• Proven ability to lead and mentor content editors.
• Excellent consulting and communication skills, especially with cross-functional teams.
• Solid understanding of UX principles and their application to digital content.
• Experience using Jira and Confluence.

Experience & Skills

• Bachelor's degree in Communications, Marketing, Computer Science, or related field.
• 3–5 years of experience in web content management, preferably using Drupal CMS.
• Proficiency in Drupal (content types, views, taxonomy, workflows).
• Knowledge of SEO principles and best practices.
• Basic understanding of HTML/CSS and web development concepts.
• Experience with Jira and Confluence is a plus.
• Excellent written and verbal communication skills.
• Ability to build strong relationships with internal stakeholders and external partners.
• Strong attention to detail and ability to manage multiple content streams simultaneously.
• Analytical mindset with experience using content performance tools and reports.
• Experience working in regulated environments and with MLR review processes.
• Ability to work independently and proactively in a fast-paced, global environment.

What do We offer

• Permanent contract.
• Flexible Schedule. We make it easy. Balance your professional and personal life.
• Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
• Home Office.
• Flexible retribution (public transport ticket, Ticket restaurant, …).
• Health insurance.
• OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.