Lead, IT Daily Operations – Spain

Job Description

Job Description Summary

As a Lead, IT Daily Operations, you will be responsible for all aspects of the day to day technology and operations in our Spain locations. You will ensure our corporate technology services are deployed successfully, are being used effectively and are well received by our users. You will oversee projects and be responsible for project deliverables. You will own resolution of break/fix issues in your area, which may require you to work closely with Server, Network, Applications and Desktop engineering teams based around the globe. You will assist our project teams with delivering the technology needs at our offices and sites.  As a Daily Operations Lead, you will be on Invenergy's IT front line, solving end user technical challenges, providing support for users and ensuring business continuity.  You will help mentor and coach junior team members. You will produce documentation for the team or end users to follow. You will occasionally be needed to work out-of-hours and be reachable outside of the office.  Additionally, you will need to travel, in country and occasionally out of country, to support our projects and offices.  You should be able to have verbal conversations in both Spanish and English. 

Responsibilities

• You will be based at our office in Madrid, serving as the focal point for all IT Operations in Spain.  You will drive resolution of all incident and support requests in your region
• You will need to periodically travel to our other location in Spain (A Coruna) and future locations as they arise.
• Manage any contractors or service providers that report to you.  Perform as a leader for your reports and others in the company.
• Actively monitor and manage tickets, for you and your team, in ServiceNow.  Solid experience on a ticketing system
• Follow up with users on support cases, provide feedback and see problems through to resolution
• Manage and support any outages in your region.  Monitor critical business systems and ensure alerting is configured and in place
• Perform light application, server, networking administration as directed
• Research problems and identify trends to strategically address IT needs
• Perform oversight of vendor activities.  Ensure our vendors are addressing any issues and you are communicating status to our users.  Work closely with our vendors as required.
• Participate in Out-of-Hours work as required.
• Participate in the IT Change Management process
• As needed, assisting with delivering our new construction sites. 
• Develop communication channels with the local leaders in your markets and understand their key business applications to learn how and why they use them
• Collaborate with other teams and work on cross team projects
• Participate in job-specific training and grow your knowledge of IT best practices, new procedures, products and services
• Adhere to the company's values and behaviors
• Perform other duties as assigned

Required Skills

• Bachelor's Degree required
• Technology certifications preferred, not required
• Minimum of 3 years experience in a lead/management position
• Experience working with vendors and overseeing tasks performed by others
• Experience with Microsoft stack of technology
• Knowledge of Windows servers, Cisco devices, Palo Alto firewalls, circuits and Aruba wireless devices.

Competencies

• Business-level proficiency in Spanish and English, with the ability to speak and write effectively in both languages
• Strong analytical skills & technical skills
• Strong organizational and planning skills
• Works well both alone and with globally based teammates
• Excellent customer service skills

About the Infrastructure

Technology at Invenergy consists of a modern, cutting edge IT environment running the Microsoft stack and utilizing best of breed hardware and software solutions. The core infrastructure utilizes virtual server technology supporting 500 on-premise and cloud-based hosts and 200 on-premise physical hosts.  Core switching and routing is with industry best equipment and connected via a hybrid of enterprise MPLS, site-to-site VPNs, and private circuits.  We utilize some of the most advanced cyber security tools and approaches available to help keep our environment safe and protected. We employ SaaS solutions for rapid solution delivery and virtual desktop infrastructure to support 24/7 operations requirements. As we continue to grow, we continue to strategically look for innovative ways to enhance Invenergy's IT solutions.