Immigration Transformation Manager

Company Description
Vialto Partners is a market leader in global mobility services. Our purpose is to 'Connect the world'. We are unique and the only stand-alone global mobility business. This presents a rare opportunity for our clients, stakeholders and colleagues.

Our teams help companies streamline and effectively manage their global mobility programs in a cost-efficient and compliant manner. Our services focus on providing cross-border compliance and risk assessment for tax, immigration, business travel, rewards and compensation, and remote work.

Working at Vialto Partners is about getting the chance to be part of a global and dynamic team. Globally, Vialto Partners has over 6,500 staff worldwide and continues to grow. You will work with clients from a range of industries and different geographical locations. We believe in connecting the world and supporting our colleagues to do the same in their careers by undertaking assignments and opportunities globally that broaden their skills and ultimately benefit our clients.

Vialto is unstoppable when we work together in a culture of belonging, where everyone can thrive. We encourage employees to bring their true selves and share their unique talents and expertise to positively impact the communities we serve.

To learn more about what we do, tune in to our podcast On the Move to hear expert insights on issues affecting global mobility, and read about the latest news in the industry. You can also follow us on LinkedIn and Instagram.

Job Summary
We are seeking a results-oriented and strategic Immigration Transformation Manager to lead several high-impact projects that shape and optimize our service delivery model. This individual will be instrumental in enhancing operational processes, leveraging technology, and embedding a culture of continuous improvement to improve efficiency, quality, and client satisfaction. This role requires a blend of deep immigration expertise, project management skills, and transformational leadership

Delivery Model Transformation

• Strategy Development: Design, develop, and implement innovative solutions and strategies to transform the current immigration service delivery model, ensuring alignment with overall business objectives.
• Process Re-engineering: Identify bottlenecks and inefficiencies in current workflows and lead process re-engineering efforts using methodologies like Lean Six Sigma to increase productivity and quality.
• Technology Integration: Champion digital transformation initiatives, overseeing the selection and implementation of new technologies, automation, and case management software to streamline operations.
• Change Management: Lead change management initiatives to ensure a smooth transition to new operational models, addressing cultural shifts and minimizing resistance across the team and stakeholders.
• Performance Metrics: Develop and implement new Key Performance Indicators (KPIs) and performance metrics to measure the success and effectiveness of the transformed delivery model.
• Stakeholder Collaboration: Collaborate with IT, HR, Legal, and other departments to ensure seamless integration of new processes and systems across the organization.

Required Qualifications & Skills

• Education: Law degree (LLB/JD or equivalent) from an accredited institution. License to practice or professional certification (e.g., PMP, Lean Six Sigma, GMS) is highly desirable.
• Experience: Minimum of 7 years of experience in corporate immigration at a global law firm, with at least 3 years in a management role and demonstrable experience leading process improvement or transformation projects.
• Expertise: Working in a law firm environment on the legal or operations side. Extensive, up-to-date knowledge of national and international immigration laws, policies, KPI/SLA contractual demands and procedures.
• Project & Change Management: Proven project management skills with the ability to manage complex initiatives and drive organizational change effectively.
• Analytical Thinking: Strong analytical and data analysis skills to identify trends, measure performance, and make data-driven decisions. Understanding of how KPI and SLA are tracked and measured.
• Leadership: Exceptional leadership and stakeholder management, communication, and interpersonal skills, with the ability to inspire and guide teams through periods of significant change.
• Adaptability: The ability to be flexible and adapt to changing circumstances and new challenges in a dynamic environment.
• Tech-Savvy: Interest of AI application use in professional services strongly preferred. Proficiency in using immigration case management software/CRM tools and strong general technological literacy.

Additional Information

• This job in open to candidates in: UK, Ireland, Austria, Poland, Sweden, Germany, Spain, Italy, Belgium, France, Portugal, Denmark.
• We are an equal opportunity employer that does not discriminate on the basis of any legally protected status.
• Please note, AI is used as part of the application process.