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Customer Solutions Architect
hace 2 semanas
About the Role As a Customer Solutions Architect, you will be the owner of Supersonik deployments and customer success end-to-end. You'll work directly with customers, sitting at the intersection of product, customer success, and solution delivery, playing a critical role in ensuring each customer derives immediate and lasting value from our platform.
ResponsibilitiesUnderstand customer needs: Engage with customers to learn their product, GTM motion, personas, and demo goals. Translate this into a tailored AI Agent deployment plan.Configure and validate: Set up, fine-tune, and test customer-specific Agents. Validate functionality, UX, response accuracy, and language coverage based on the markets where the customer sells.Technical advisory & integration: Work with customer teams to integrate Supersonik into websites, CRMs, or other GTM tools. Troubleshoot data ingestion, API configuration, or embedding issues, and relay requirements or edge cases to our product team.Ensure success & expansion: Track adoption and performance, optimize demo engagement and conversion, and identify opportunities to expand usage across teams, languages, use cases, or product lines. Who You AreAt least 2 years of experience in customer-facing technical roles such as Solutions Engineer, Technical CSM, Implementation Consultant, or Forward Deployed EngineerHands-on experience configuring or deploying AI, SaaS, or complex enterprise productsSolid technical understanding: you don't need to code, but you speak "engineer"Strong communication skills: able to engage both technical and business stakeholdersProactive, curious, hardworking and resourceful: you can drive work independently, unblock ambiguity, and thrive in a fast-moving startupFamiliarity with CRM tools, demo platforms, or B2B sales workflowsFluency in English and at least one other language is required, along with experience in international customer interactions and work settings
Why Supersonik Shape the future of how software is marketed and sold.Work on a category-defining product at the intersection of AI and GTM.Collaborate with an ambitious, kind, and fast-moving team in a culture of customer-centricity and ownership.Competitive compensation, early-stage equity, and real impact.
