Inside Sales Account Manager

For 75 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we'll help you build a career that you can feel passionate about.

BASIC SUMMARY:

Responsible for achieving quarterly and annual sales goals for assigned accounts and/or geographic territory for all Charles River products and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Research Model and Services "RMS" Inside Sales Account Manager is responsible for driving sales of research models and services and serves as the primary point of contact for all sales-related customer inquiries.

Works closely with specialized sales staff, RMS business development colleagues and other business units (Discovery & Safety Assessment, Biologics, Microbial), and management teams to increase market share of both internal and outsourced revenue spend within assigned accounts or geographic territory.

Achieves or exceeds revenue targets and overall company objectives.

With the direction and support of Management, Marketing, Customer Engagement, Customer Intelligence specialists, and colleagues, generates account-specific sales strategies to sell all of the company's products and services.

Develop and qualify account leads through frequent customer contact and prospecting.

Collect data on potential customers and competitive behavior in the designated geographic region, including marketing trends and competitor products and pricing.

Build relationships with customers to implement the global sales program (CHALLENGER) to provide advice and influence the acceptance and use of the company's products and services.

Manage initial inquiries and qualify all potential opportunities. Identify the business model for drug development at these accounts and effectively communicate the value proposition of the company's products and services.

Work closely with specialized sales personnel to ensure the customer has a cohesive and responsive team throughout the sales process.

Collaborate with management and colleagues to prepare and implement a comprehensive territory management plan that identifies targeted opportunities, potential new accounts, expansion of existing accounts, and an analysis of competitive accounts.

Mandatory use of the SalesForce CRM program CRL to capture all customer information and interactions, create opportunities, territory management plans, and business terms.

Complete all required sales documentation in a timely manner (maximum 5 business days after customer contact).

Participate in sales meetings (remote and in-person) and trade shows as required (8-10 business trips per year)

Share customer issues/concerns with all appropriate departments for quality resolution.

Perform all other related duties as assigned.

QUALIFICATIONS:

A bachelor's degree (BA/BS) in Life Sciences or an equivalent qualification is required. Degrees in other related disciplines may also be considered.

Experience in sales or inside sales, preferably in the life sciences industry. Desirable direct work experience with laboratory rodent animal models.

Excellent communication and presentation skills in English.

Proficiency in using standard office computer applications (word processing, spreadsheets, presentations, email).

Demonstrated ability to quickly grasp and master highly technical/scientific concepts and articulate them well.

Exceptional listening, verbal, presentation, and written communication skills.

Strong interpersonal skills with the ability to communicate effectively with a wide range of client types and personalities.

Strong business acumen, instinct, and personal drive.

About Research Models & Services

Fundamental to basic research and discovery is the use of in vivo models to help identify disease targets and determine potential biological pathways that regulate the condition. As the world's leader in the production and distribution of the highest quality research animal, with 1 out of 2 animal models produced for preclinical research globally, we understand the importance of this step. With seven decades of experience, our expertise is unmatched, allowing us to provide you with the perfect model, including disease-specific and preconditioned options, for basic research and beyond.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 20,000 employees within 110 facilities in over 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world.

At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of 86% of the drugs approved by the FDA in 2021.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

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