Front of House Associate

Do you thrive in making people feel seen and welcomed? Are you interested in tech and impact, and want to be part of creating a vibrant community in this space? Then the role of Front of House Associate might be your dream job

As Front of House Associate, you will be at the forefront of creating a warm and welcoming environment at Norrsken House Barcelona. You will oversee the day-to-day operations at the front desk and ensure all routines are in place for members, guests, and staff to enjoy a positive experience. This role will give you lots of ownership to manage tasks independently as well as collaborate closely with the rest of the Front Desk and Operations team, including part-time interns "Welcomers".

Regular late shift (11:00–20:00) is part of this role, with flexibility when life requires it.

At Norrsken, we are deeply committed to creating a welcoming and inclusive workspace, as we believe it creates the best opportunity for us to meet the needs of our diverse community and guests. We strongly encourage applications from all groups and communities, particularly women and LGBTQ+ candidates. Research shows that these groups are less likely to apply unless meeting all requirements —if you're excited about this role but your experience doesn't align perfectly, we still want to hear from you. Your unique background, identity and perspective are valued here.

• Member and guest experience: You are the face of the House. You will welcome members, guests, and partners, ensuring smooth check-in and a warm welcoming. By handling inquiries and occasionally leading tours, you make sure all who visit Norrsken House Barcelona feel supported in the space.
• Systems management & member administration: You hold the keys to the community - literally and digitally. You will manage access systems (Salto), Slack and maintain accurate member lists to ensure strong security and operations.
• Collaborate with internal & external stakeholders: You will collaborate with the Front Desk and Operations team to guide "Welcomers" (interns) in their daily tasks, while also liaising with building partners to resolve issues.
• Manage post, office supplies & lockers: You ensure the "backstage" works as well as the "front stage." This involves maintaining a clean and organized reception, managing office supply stock, and overseeing the logistics of parcels, lost & found, and member lockers.
• Optimise and improve ways of working: By tracking resource usage and documenting member feedback or trends, you will provide insights to help us continuously improve our processes and routines.

• Have 2+ years of experience in a customer-facing role. Experience within the hospitality sector would be a plus.
• Have strong communication skills, both written and spoken, in Spanish and English. Other languages are considered a plus.
• Are comfortable in managing your work and priorities, and take initiative to improve processes where needed. When needing support, you raise your hand.
• Bring a problem-solving mindset and enjoy working in a team where we all roll up our sleeves to get good sht done.
• Have an interest in the tech- and impact space, and enjoy working in a fast-paced environment where innovation and creativity are high.

A job at Norrsken is like working at a startup. It's a fast-paced and exciting place to work. Tasks and challenges will be demanding, responsibilities will change over time, but we guarantee that in return, we will fast-forward your personal and professional development. And, you'll get to work in a team of caring people with similar aspirations. Ten years from now, you will be proud of what you have built together.

We believe in radical transparency and aim to honour this in our recruitment processes. For more perspective on what it's like to work at Norrsken, read our Employee Value Proposition here and Culture Foundation here.

This role is based at Norrsken House Barcelona and requires you to be available Mon-Fri with flexible working hours but regular shifts The role reports to the Front of House Lead.

Salary is 20,000€ gross per year. You'll have 28 days of paid vacation per year as well as wellness perks with a membership to innerFlow to enjoy their full offer of gym, wellness studio, and activities. Additional benefits include a flexible remuneration card with Cobee for transport, restaurants, and health insurance, a dedicated growth budget of €1,000 net per year, parental pay, and investment opportunities with Norrsken funds. And the biggest benefit of all - being part of creating a community where founders, funders, and change-makers come together to build a more positive future.

We encourage you to apply as soon as possible as we'll review applications and proceed with interviews on a rolling basis.