Client Operations Specialist

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

Job Purpose

The Client Operations Specialist works closely with client partners and internal Savista teams to support revenue cycle operations, ensure effective communication, and help address issues promptly. This role contributes to maintaining service quality, supporting performance objectives, and driving continuous improvement initiatives that enhance cash performance, prevent revenue leakage, and promote compliance.

Work Schedule and Location:

• Work Hours: Full time, salaried-exempt position. Schedule flexibility required to meet business needs. 

• Primary Location: This position requires daily onsite presence at the client facility.

  • Bay Area Hospital – 1775 Thompson Road, Coos Bay, OR 97420

Key Responsibilities

• Serve as the first point of contact and day-to-day liaison for assigned client account, collaborating closely with internal teams and client partners to ensure smooth workflow and service delivery.

• Partner closely with internal operational leaders and client representatives to track and address client inquiries.  Coordinate follow-up, escalations, and requests for information to ensure timely and accurate resolution.

• Review and monitor revenue cycle performance metrics (KPIs, SLAs, dashboards) to identify trends, support data-driven decisions, and drive continuous improvement.

• Prepare and deliver client updates, operational summaries, and business reviews.

• Actively participate in meetings, huddles, and site walk-throughs to maintain alignment and clear communication.

• Support the implementation of new initiatives, technologies, or workflow changes at client sites.

• Share feedback with internal teams, identify best practices, and contribute to process improvements across client accounts to improve overall service delivery.

• Foster strong, professional relationships with client partners, promoting collaboration and a positive representation of Savista.

• Maintain up-to-date knowledge of relevant revenue cycle operations, policies, and compliance standards.

Required Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field. Equivalent experience may be considered.

• 3–5 years of experience in healthcare revenue cycle operations, with demonstrated experience in client account management or client-facing operational support.

• Experience utilizing systems like EPIC, Cerner, or Meditech

• Strong interpersonal, communication, and relationship-building skills to foster collaboration with clients and internal teams.

• Strong ability to manage multiple priorities in a fast-paced, client-focused environment.

• Analytical mindset with the ability to interpret performance metrics, identify trends, and support data-driven improvements.

• Self-starter who takes ownership of assigned tasks, follows them through to completion, and actively seeks opportunities to improve processes and outcomes.

• Basic understanding of hospital and physician revenue cycle functions (billing, collections, A/R, denials, etc.).

• Proficiency in Microsoft Office Suite

• High level of professionalism, discretion, and attention to detail when handling confidential information.

Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $70,000 to $90,000. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills.

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

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