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About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the role

As a Concierge Intern, you will support the concierge and guest services team in delivering exceptional, personalized service to our guests. This internship is an excellent opportunity to gain hands-on experience in a luxury hospitality environment, develop local knowledge, and strengthen your communication and problem-solving skills while learning how to create memorable guest experiences.

What you will do

• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
•  Assist customers in inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices. 
•  Promptly inform the Management team in case of guests' complaints.
• Process packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Be knowledgeable regarding activities available in the city, restaurants, museums, attractions, maps, and other local attractions. 
• Learn how to utilize a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.
• Answer internal and external calls and direct them appropriately in the absence of a Switchboard Operator.
• Assist with other Front Office tasks when needed.
• Develop and present a project work to reinforce training.

What you bring

• Education: High school education or equivalent experience.
• Service passion about delivering true genuine guest experiences.
• Attention to detail, strong interpersonal skills and a team work approach.
• Reading, writing and oral proficiency in Spanish and English

Work Experience: 2 Years

Degree: Professional /Technician

Languages: Spanish / English

Language Ability: High

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounts at our hotel restaurants
• Discounts on local services
• Possibility of accommodation and transportation to work (at a reduced cost)

Schedule & Hours:

• Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).

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