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Who We ArePathAI's mission is to improve patient outcomes with AI-powered pathology. Our platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning. Our team, comprising diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact.Where You FitWe're looking for an Implementation Engineer to join our team and help support our European digital diagnostics customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight Dx.  Although experience is important, we weigh a heavy emphasis on cultural fit within the organization, a hunger to learn both our business and customers, and a drive to move us forward in this rapidly evolving industry. We are looking for someone that is well versed in SaaS Implementations, Lab/IT Connectivity Integrations and is well organized, has a sense of drive and an aptitude for learning quickly in a complex space.What You'll DoBuild and maintain strong relationships with our DDx customers (Anatomic Pathology labs, Academic Medical Centers, Hospital Systems)  acting as their primary point of contact during the technical implementation phase of the projectProvide hands-on technical implementation support, working with customer IT and internal development teams as neededProvide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basisFluency (spoken and written)  in English, and at least in one of the following languages:SpanishGermanFrenchSwedish/Norwegian/DanishCzech/Slovak/PolishOn-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)What You Bring3+ years of experience in a client-facing, SaaS implementation rolesStrong analytical skills and operating rigorExperience handling difficult customers or situations and can demonstrate resolutionsExperience in working in an international  organization with English as the main internal languageA strong understanding of our business and products, and an ability to research/self-start in areas that require learningFamiliarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems  is preferred Travel (