Application Support Analyst

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we've grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You'll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Application Support Analyst

Ebury Leon Office - Hybrid: 4 days in the office, 1 day working from home per week

We are looking for a highly motivated and curious Application Support Analyst to join our growing team. This is a vital role responsible for ensuring the smooth operation and availability of the applications our employees rely on every day. If you have a passion for technology, an interest in business processes, and a genuine eagerness to learn, this is the perfect opportunity for you to make a significant impact across the entire organization.

What you'll do

1. Core Application Support

2. Provide timely and effective technical support for a diverse portfolio of third-party employee applications, including the Atlassian Suite (Jira, JSM, Statuspage, Compass, Assets), Slack, Notion, and others.

3. Manage user accounts, permissions, and licensing within supported platforms.

4. Triage, troubleshoot, and resolve application-related incidents and service requests, escalating to vendors or internal development teams when necessary.

5. Operations & System Support

6. Collaborate closely with the Operations team to support mission-critical business systems, including our Core System, Salesforce, and Fenx.

7. Assist with the monitoring, maintenance, and performance tuning of these systems to ensure stability and reliability.

8. Support the integration and maintenance of smaller, specialized departmental applications.

9. Process Improvement & Documentation

10. Create and maintain comprehensive documentation for applications, support processes, and common troubleshooting steps.

11. Identify opportunities to streamline support processes, automate routine tasks, and improve overall system usage.
12. Conduct training sessions or create guides for employees on how to best utilize supported applications.

What you'll need

• Ownership and Proactivity: You are someone who is proactive in identifying gaps, anticipating potential issues, and proposing solutions before they become major problems. You don't just wait for tickets; you look for ways to improve our systems and processes.
• Organized and Prioritized: You possess strong organizational skills and a keen sense of prioritization to effectively manage multiple tasks, work efficiently with deadlines, and ensure critical incidents are addressed first.
• Empathetic and Supportive: You are empathic and supportive when interacting with end-users. You understand that you are supporting colleagues and strive to make their technology experience smooth and positive.
• Communication: You are fluent in English, both written and spoken, ensuring clear and effective communication with global stakeholders and technical teams.
• Team-Oriented Vibe: You are highly team-related and enjoy collaborating. Our team is multidisciplinary, supportive, and always willing to help, and we expect you to match this collaborative and positive vibe.
• Growth Mindset: You possess a strong desire to learn new technologies, master complex systems, and continuously expand your technical and business knowledge.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• CentralOffice: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the 'Apply' Today and discover your potential at Ebury

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we're committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We're proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women's Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.