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In room dining Manager

hace 2 horas

Palma, Baleares, España Four Seasons A tiempo completo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.

About the Role

The In-Room Dining (IRD) Manager is responsible for overseeing the daily operations of the In-Room Dining department, ensuring the delivery of exceptional, personalized, and timely food and beverage service to guests in their rooms and suites. This role requires strong leadership, operational expertise, and a commitment to maintaining the highest Four Seasons standards while creating memorable in-room dining experiences.

What You Will Do

  • Manage and oversee all In-Room Dining operations, ensuring seamless service delivery in line with Four Seasons standards.
  • Lead, train, schedule, and motivate the IRD team to deliver consistently high levels of service and professionalism.
  • Ensure all IRD orders are executed accurately, efficiently, and within established service time standards.
  • Maintain thorough knowledge of menus, beverage offerings, dietary requirements, and service styles.
  • Collaborate closely with the Culinary, Stewarding, and Food & Beverage leadership teams to ensure flawless execution.
  • Monitor guest feedback and proactively address concerns to ensure guest satisfaction and service recovery when needed.
  • Ensure compliance with health, safety, hygiene, and food handling regulations at all times.
  • Oversee inventory control, ordering, cost management, and waste reduction within the IRD department.
  • Maintain high standards of cleanliness, organization, and presentation in IRD service areas and back-of-house spaces.
  • Assist in developing service standards, procedures, and continuous improvement initiatives for In-Room Dining.
  • Prepare schedules, manage payroll inputs, and ensure appropriate staffing levels based on occupancy and demand.

What You Bring

  • A dynamic, service-driven leadership style with a strong passion for guest experience.
  • Minimum three to five years of experience in Food & Beverage operations, with prior In-Room Dining or leadership experience preferred.
  • Proven ability to lead and develop teams in a luxury hotel or resort environment.
  • Strong organizational and time-management skills with attention to detail.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Strong knowledge of food and beverage service standards and luxury service expectations.
  • Experience using F&B systems and POS platforms.
  • A polished and professional appearance aligned with luxury brand standards.
  • Flexibility to work varying schedules, including early mornings, late evenings, weekends, and holidays.

Work Experience

Minimum 3–5 years of experience in Food & Beverage operations, with supervisory or managerial experience preferred.

Education

Hospitality Management or related professional qualification preferred.

Languages

Spanish and English required.

Language Ability: High.

What We Offer

  • Competitive salary, wages, and a comprehensive benefits package.
  • Excellent training and development opportunities.
  • Complimentary accommodation at other Four Seasons Hotels and Resorts.
  • Complimentary dry cleaning for employee uniforms.
  • Complimentary employee meals.
  • Discounts at our hotel restaurants.
  • Discounts on local services.
  • Possibility of accommodation and transportation to work (at a reduced cost).

Schedule & Hours

Seasonal contract, full time (40 hours per week), with rotating shifts based on operational needs, including early mornings, evenings, weekends, and holidays.