Empleos actuales relacionados con ePayment Manager - Palma, Baleares - Barceló Hotel Group

Barceló Group is a family-owned company founded in 1931 by Simón Barceló in Mallorca (Spain). Our expansion to the world's major destinations, along with our clear growth strategy, has allowed us to position ourselves as the 2nd largest chain in Spain and one of the top 30 in the world in terms of the number of rooms.

Our commitment to ensuring the satisfaction of our visiting guests and the well-being of our entire team has been rewarded with the "Best Hotel Management Company in the World" award at the latest edition of the World Travel Awards, considered the Oscars of the international tourism sector.

Currently, Barceló Hotel Group has 270 urban and resort hotels with 4 and 5 stars, totaling over 60,000 rooms distributed in 24 countries. These hotels are marketed under four brands that allow us to provide our guests with a clear differentiating value in terms of both quality and service:

• Royal Hideaway Luxury Hotels & Resorts
• Barceló Hotels & Resorts
• Occidental Hotels & Resorts
• Allegro Hotels

All of the above, combined with a clear spirit of sustainable improvement, enables us to look towards the future with optimism, always backed by the strength and international presence that have characterized the Barceló Group throughout its more than 90 years of business trajectory. Do you want to be part of our story? Join our team

Equipos a supervisar: El rol supervisará a 3 personas directas para la operativa y coordinará transversalmente equipos de tecnología, negocio, administración y hoteles.

Principales interacciones con departamentos de:

• Equipos de Tecnología (Plataforma y Seguridad).
• Equipo de Customer Service dentro de Digital Business.
• Equipos de negocio de Digital Business y Revenue.
• Partners externos (PSPs, bancos, proveedores de pago, wallets).
• Departamento Finanzas, Administracion, Legal y otros departamentos centrales.

Funciones del puesto (no limitadas a):

• Definir y liderar la estrategia global de métodos de pago, garantizando su alineación con los objetivos de negocio y experiencia de cliente.
• Gestionar la operativa diaria de pagos digitales, incluyendo conciliaciones, validaciones y soporte a incidencias.
• Coordinar con Tecnología la implementación e integración de nuevas soluciones de pago (TPV virtual, wallets, tarjetas, BNPL, open banking, etc.).
• Asegurar el cumplimiento normativo (PSD2, PCI-DSS, KYC/KYB, ISO20022) y la correcta aplicación de procesos internos.
• Optimizar la eficiencia y conversión del funnel de pago, identificando oportunidades de mejora continua.
• Participar en la evaluación y negociación de acuerdos con PSPs y proveedores tecnológicos.
• Definir y monitorizar KPIs de rendimiento y coste por método de pago, proponiendo acciones correctivas cuando sea necesario.
• Colaborar con Finanzas y Customer Service en la resolución de incidencias de cobro y reembolso.
• Elaborar informes periódicos de seguimiento de performance, seguridad y evolución de las soluciones de pago.
• Liderar proyectos estratégicos en coordinación con IT y Data, asegurando entregas dentro de plazo y presupuesto.

Experiencia y competencias requeridas:

• Conocimiento profundo del ecosistema de pagos digitales: PSPs, TPVs, wallets, APIs, ISO20022, open banking.
• Capacidad para traducir requerimientos de negocio en soluciones técnicas junto a equipos de IT.
• Habilidad analítica y orientación a la optimización de procesos y resultados.
• Capacidad para trabajar en entornos transversales y coordinar múltiples stakeholders.
• Enfoque estratégico, orientación al detalle y alto sentido de la responsabilidad.
• Excelentes habilidades de comunicación y negociación.
• Capacidad de priorizar tareas y habilidades de project management, capaz de gestionar proyectos de alto impacto en entornos cambiantes.
• Conocimiento de compliance financiero y normativas PSD2 / PCI-DSS.

*You will have the opportunity to work in a flexible, collaborative, and responsible work environment, surrounded by the best colleagues.

* Why limit yourself to one location when you can move between countries and work in different areas of the company? At Barceló Hotel Group, we offer you geographical mobility and the chance to gain knowledge about various products and services throughout your career.

* We understand that a committed and experienced team is essential for growth. That's why we have specific career plans available in different areas of the company, which you can join.

*You will have access to the best training programs in the market, tailored to your position within the company. Additionally, because we strongly believe in personal development, we provide a wide range of open training activities through our Barceló Campus e-learning platform.
* We invite you to explore Barceló Responsible, our Corporate Responsibility brand. This initiative encompasses numerous actions related to social, economic, and environmental development in all the locations where our company operates. We want you to join us in our commitment to building a better future

As one of our greatest challenges is ensuring your happiness, being part of the Barceló Hotel Group team comes with additional advantages and benefits, including:

1. Exclusive discounts on hotels and travel for you, your family, and friends.
2. Access to a health insurance policy with numerous advantages and special conditions for the Barceló group.
3. Ongoing discounts with various companies related to leisure and free time.
4. Special offers with product and service companies.
5. Exclusive agreements with different training and business schools