Lead Specialist GES Finance

Barcelona, Spain
We are currently seeking a Collections Specialist with a good level of Italian, Spanish and English who really enjoys engaging with customers. The successful candidate will be responsible for managing and collecting outstanding accounts receivable, ensuring timely client payments, and maintaining accurate records of collection efforts. This role requires strong communication skills and analytical and problem-solving abilities.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated.

Your Key Responsibilities

• Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.
• Proactive outbound collection calls, emails, and dunning letters.
• Complete customer account reconciliations, as required.
• Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices, targeting no provisioned items in the portfolio.
• Assist the Credit team in reviewing blocked accounts and overdue status to ensure compliance with the AR Corporate Credit Policy.
• Support for continuous improvement activities by developing and implementing efficiencies within the department that will add value to the process.

We Bring

• Empowerment to make meaningful contributions while upholding ethical standards.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Barrier-free communities within our organisation where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A culture that prioritises safety and well-being, both physically and mentally.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.
• Responsibility and accountability in living company values and driving sustainable solutions.

You Bring

• 3-5 years of prior experience in collections.
• Fluent communication skills in Italian, Spanish and English – both oral and written.
• Good negotiation ability.
• Technical / Professional knowledge in collection processes.
• Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders, including clients.
• Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, PowerPoint and Outlook.

About Dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life every day, everywhere, for billions of people.

Equal Opportunities Commitment
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

Agency Statement
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency's fees, percentages or similar.