Client Advisor

hace 2 días

Barcelona, Barcelona, España TAG Heuer A tiempo completo

A TAG HEUER CLIENT ADVISOR IS…

…A PERFORMANCE-DRIVEN SALESPERSON WHO CONSISTENTLTY SEEKS TO ACHIEVE SALES TARGETS THROUGH SELLING TECHNIQUES & COLLABORATION

  • Plays a central role on the sales floor, increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
  • Supports colleagues & other team members in the boutique
  • Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients' touchpoints)
  • Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

  • Embodies TAG Heuer's brand DNA and acts as a passionate Brand Ambassador in and outside the boutique, especially at events
  • Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
  • Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
  • Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship

…AN ACTIVE CONTRIBUTOR TO OPERATIONS EXCELLENCE WHO RESPECTS RETAIL & ADMINISTRATIVE PROCESSES ON THE FLOOR

  • Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
  • Leverages properly all tools (CEGID, Salesforce) and performs VM
  • Coordinates Aftersales operations until the return of the watch
  • Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
  • Contributes to a positive, inclusive and supportive work environment
  • Contributes to the store maintenance
  • Ensures compliance with internal control policies

Job Responsibilities
Job Responsibilities
Hard Skills

  • Knowledge of luxury retail environment (minimum 2 year-experience)
  • Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
  • Fluent in English + Spanish, a third language is a plus
  • Selling skills: client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
  • Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
  • Knowledge of Client and Clienteling KPIs
  • Knowledge of digital tools
  • Knowledge of / interest for Brand DNA, history & collections
  • Knowledge of Front and Back tools
  • Knowledge of (Brand) Retail Procedures

Soft Skills

  • Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
  • Open minded, excellent interpersonal and communication skills
  • Energetic, self-motivated, action and results-oriented
  • Self-starter, able to work effectively in a fast-paced and dynamic environment
  • Adaptable to changes, flexible, able to bring up new ideas and solutions
  • Team spirit, high integrity and transparency
  • Ability to represent the Maison in & outside the store, great presentation skills
  • Digitally savvy, fast learner and rigorous

Profile
Profile Minimum of 3 years of professional experience in store or related areas. If possible, full commercial training Affinity with fashion and jewelry/watchmaking. Experience with Visual Merchandising as a sales tool. Open-minded character Good communication skills Fluent in English Predisposition to customer service.

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