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Autoline Support Analyst

hace 2 semanas

Vigo, Pontevedra, España Altia A tiempo completo

Do you want to start a new professional challenge? Check out our new opportunity

We are looking to incorporate an
Autoline Support Analyst
to our team.

About Us
We are an IT Consultant Group that provides services and creates digital solutions to improve the lives of citizens.

Check out our website:

Key Responsibilities
Manage Autoline-related account requests.
Ensure accurate processing of requests for:

  • New user accounts.
  • Amendments to existing account.
  • Account deletions.

Maintain compliance with agreed Service Level Agreements (SLAs) for all account management activities.
Provide second-line support for Autoline-related user issues, including:

  • Administering and resolving technical problems.
  • Updating in-house call logging systems to maintain accurate records.
  • Liaising with and managing third-party suppliers for escalated issues.
  • Logging and managing calls within third-party supplier portals to ensure timely resolution.

Perform data maintenance activities, including:

  • Updating Franchise Data to ensure accuracy and currency of information.
  • Importing various Sundry Files.
  • Executing end-of-period closures for: Nominal Ledger, Sales Ledger and Purchase Ledger.
  • Managing additional data maintenance tasks as required to support operational integrity.

Support project teams by:

  • Providing information and consultancy to ensure informed decision-making.
  • Managing communications between stakeholders and project teams.
  • Ensuring adherence to project plans and timelines, supporting successful delivery.

Preferred Qualifications, Skills And Competencies

  • Previous experience with Autoline.
  • Proven experience in IT support or system administration roles.
  • Strong communication skills, with the ability to engage effectively with both colleagues and external suppliers.
  • Excellent attention to detail, ensuring accuracy in data handling and system processes.
  • General IT skills, including familiarity with common software applications and system environments.
  • Solid understanding of data management.
  • Ability to work collaboratively across teams and manage multiple priorities.
  • Familiarity with IT support tools and ticketing systems.
BePartOfTheGrowth

This job offer has been drafted with impartiality and non-discrimination on the basis of gender, race, ideology or any other grounds in mind. In particular, it complies with current regulations on gender equality between women and men (Royal Decree-Law 6/2019)