Internal Systems Engineer, Technical Referent

Why should you join dLocal?
dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world's fastest-growing, emerging markets. 
By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people's daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity? As an Internal Systems Engineer – Technical Referent at dLocal, you will own and enhance the tools, systems, and integrations that power the company's internal operations. This role blends Jira administration, system integration engineering, and system administration responsibilities into a unified position focused on efficiency, automation, reliability, and governance. You will leverage AI-assisted tooling to accelerate triage, knowledge retrieval, documentation, safe scripting, and automation, following privacy and security guidelines. You will help support and optimize our Atlassian ecosystem, integrate business-critical applications, manage identity and access workflows, and contribute to the stability and security of our IT infrastructure. This is a hands-on role where technical depth, problem-solving, and cross-team collaboration are essential. What will I be doing?

• Manage and improve our core IT systems and applications, ensuring reliability, security, and smooth day-to-day operations across the organization.
• Configure, administer, and optimize Jira and related Atlassian tools, overseeing workflows, automations, integrations, and backend configurations that support business processes.
• Drive the integration of new software and SaaS tools into our ecosystem. Example integrations may include (but are not limited to) Glean, Slack, Zapier, Omnitrack, HubSpot, Jira, Azure, AWS and GCP.
• Implement automation for recurring operational tasks, reducing manual effort and improving efficiency across both IT and business workflows.
• Leverage AI tools to streamline incident triage/summarization, knowledge search, KB/runbook drafting, safe script generation, log analysis, and small automations, adhering to privacy, security, and responsible use practices.
• Oversee escalations from Level 1 support, providing deep technical expertise to resolve complex issues and ensure timely solutions.
• Monitor key systems, troubleshoot technical problems, and coordinate preventive maintenance to maintain high service availability.
• Evaluate, deploy, and maintain add-ons, integrations, and third-party tools (e.g., Jamf, Intune, manageability platforms) to create a cohesive and well-governed IT environment.
• Ensure data consistency, system compliance, and adherence to IT governance best practices across all tools and integrations.
• Develop and maintain documentation for systems, workflows, and processes to ensure clarity, continuity, and operational excellence.
• Collaborate with technical and non-technical teams to streamline processes, improve tooling, and support continuous improvement initiatives.

What skills do I need?

• Proven experience in Jira/Atlassian administration (Cloud), including workflows, automation, and integrations.
• Strong knowledge of identity systems such as Azure Active Directory, SSO, SCIM, and access governance.
• Experience with system integration via REST APIs, webhooks, scripting (PowerShell, Python, Bash), or automation platforms. Exposure to tools such as Glean, Slack, Zapier, Omnitrack, HubSpot, Jira, Lever or cloud providers such as Azure, AWS and GCP is a plus.
• Background in system administration (Windows, macOS, or Linux), endpoint management tools, and SaaS application management.
• Ability to troubleshoot complex technical issues across multiple systems and platforms.
• Strong communication skills and ability to collaborate with technical and non-technical teams.
• Organized, detail-oriented, and comfortable owning long-term operational improvements.
• Experience with ITSM tools and IT process design is a plus.

What do we offer?
Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you: - Remote work: work from anywhere or one of our offices around the globe* - Flexibility: we have flexible schedules and we are driven by performance. - Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. - Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. - Learning & development: get access to a Premium Coursera subscription. - Language classes: we provide free English, Spanish, or Portuguese classes. - Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections - dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We've got your back
*For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required

What happens after you apply? Our Talent Acquisition team is invested in creating the best candidate experience possible, so don't worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process
Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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