Quality Assurance Expert – SOC

hace 7 días

Greater Palma de Mallorca Metropolitan Area, España Wave Search A tiempo completo

Quality Assurance Expert – SOC & Managed Services

Location: Palma de Mallorca (Hybrid)

About the Company

A fast-growing global leader in maritime ICT and cybersecurity is looking for a Quality Assurance Expert to join their high-performing Security Operations Centre. From state-of-the-art HQ facilities in Palma de Mallorca, the business delivers premium digital solutions to superyachts, research vessels, and boutique cruise liners, ensuring secure, high-availability connectivity no matter how remote the location.

Part of a wider group, the organisation combines the agility of a specialist provider with the resources and backing of a world-class technology group. Innovation, service quality, and operational excellence are at the heart of everything they do.

About the Role

This is a key position within the SOC & Managed Services team, responsible for maintaining the quality and consistency of service delivery. Reporting into the Head of Transformation & QA, you will lead the development and implementation of the SOC Quality Framework, supporting continuous service improvement, process alignment, and compliance across all service lines.

You'll review incidents, refine workflows, collaborate with service teams, and ensure the operation meets the highest standards of accuracy, speed, and SLA performance. This is a great opportunity to shape quality culture and processes in a business that is growing rapidly and operating at the cutting edge of maritime IT.

What You'll Bring

You'll need 3–5 years of experience working in a SOC, MSSP, or IT service environment, along with a solid understanding of quality assurance, process improvement, or compliance functions. Experience with SIEM tools and incident response workflows is essential, as is familiarity with ISO 9001, ISO 27001, and ITIL standards.

You'll also be an excellent communicator with a proactive mindset, confident in working with cross-functional teams and presenting findings to leadership.

Desirable Experience

Backgrounds in the maritime, telecommunications, or remote IT services sectors are a bonus — but not essential.

Salary:
Competitive + Benefits + Bonus

Location:
Palma de Mallorca or Mainland Spanish Cities

Working Model:
Hybrid

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