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Reporting Specialist
hace 2 semanas
Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise Applications and has been providing comprehensive technology solutions to businesses of all sizes since 1972. Syntax has undisputed strength to implement and manage ERP deployments (Oracle, SAP) in a secure and resilient private, public or hybrid cloud. With strong technical and functional consulting services, and world-class monitoring and automation, Syntax serves some of North America's largest corporations across a diverse range of industries. Syntax has offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other global technology leaders.
POSITION SUMMARY
The Reporting Specialist (m/f/d) is responsible for transforming complex security operational data into clear, actionable insights for Syntax leadership, internal stakeholders, and customers. This role owns the production of regular SOC reports, KPI/KRI dashboards, and trend analysis, ensuring the measurable value of the SOC's work is understood across technical and strategic audiences.
Responsibilities
· Design, produce, and maintain daily, weekly, and monthly SOC operational reports for internal management and customers.
· Track and report on incident volumes, categories, resolution times, and SLA performance.
· Highlight threat trends, recurring issues, and systemic risks identified from SOC case data.
· Define and maintain SOC KPIs and KRIs with SOC leadership.
· Analyse detection accuracy, false positive rates, and mean-time-to-detect/respond.
· Identify opportunities for process improvement based on metrics.
· Build and maintain automated dashboards for real-time SOC performance visibility.
· Integrate data from SIEM, EDR, case management, and vulnerability scanning platforms
· Prepare and present customer reports highlighting SOC activity, threat landscape updates, and security posture improvements.
· Liaise with the broader security organisation, other internal stakeholders and customers to ensure reports are accurate, contextual, and relevant.
· Align reporting with relevant standards (ISO 27001, SOC 2, PCI-DSS, etc.).
· Prepare evidence packets and data extracts to support audits.
Required Skills and Experience
- 3+ years in Business Analytics related role
- Security operations background or Degree in Information Technology or Cybersecurity studies or certifications
- Analytical skills, problem solving and critical thinking with a desire and eagerness to acquire new knowledge and constantly learn.
- Resourceful, self-motivated and someone who shines as an individual with proven track record building data-driven performance reports
- Strong with reporting and data visualisation platforms.
- Passion or familiarity with SIEM, EDR, case management, and threat intel platforms
- Understanding of SOC workflows, incident categories, and security metrics
- Outstanding written communication skills for both technical and executive-level audiences, and ability to convey clear, compelling stories from complex security datasets.
Key Technologies
- PowerBI or Business Analytics related technologies
- Plus: Splunk or other SIEM knowledge
Mandatory Requirements:
Nationality or Work Authorization: Spanish or Portuguese nationality, or alternatively a permanent work permit/VISA for Spain or Portugal.
Language Proficiency: Advanced level of Spanish and English (both written and spoken).
Why Syntax?
Become a part of our success story and work in a company with exciting innovation projects that are causing a stir across the industry. We recently launched one of the world's most advanced manufacturing facilities based on SAP S/4HANA Cloud and SAP Digital Manufacturing Cloud for Execution - for Smart Press Shop, a pioneering joint venture between Porsche and forming specialist Schuler.
- Competitive, above-average compensation
- Global tourist: With us, you can also work from abroad from time to time
- Flexible working time models, home office
- Attractive benefits, e.g. various health offers
- A modern environment in which the "you" is part of it
- Open feedback culture, flat hierarchies and a motivated team
- Individual career planning with continuous training and coaching on the job
Benefits
- Flexible hours, Monday to Thursday 8h, and Fridays.... 6h. In addition, the whole month of August and the first half of September we have an intensive timetable. 28 days holiday (23 days holiday + 4 days at Christmas from 15 December to 15 January + 1 day for your birthday)
- Windows laptop for work (Dell or Lenovo)
- Apple or Android choose
- Two lovely offices with a nice garden to relax and have a coffee
- Free coffee and soft drinks
- Kitchen facilities
- Medical insurance with Sanitas
- Training: Free AWS and SAP certifications, internal workshops and free access to Linkedin E-learning
- Free online English, German, Spanish or French classes through a platform
- Online Canteen 2.0
You see a personal challenge in this responsible task? Apply now - and become part of the SYNTAX team
