Associate Expert Managed Operations

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. 

The role

We are thrilled to announce an opportunity to join our team as:

On-Site Support Analyst
 Full-time | On-site | Office: Madrid, Spain.

What Makes This Opportunity Unique

As an On-Site Support Analyst, you will be part of a dynamic and fast-paced team focused on ensuring and/or restoring operational continuity and the availability of office hardware and software resources at the user's location. In other words, requests that cannot be resolved by the Service Desk agents will be escalated to the On-Site Support team, which will go to the location where the incident or problem was reported, perform a diagnosis, and restore the availability of the resources involved.

This role offers an exciting opportunity to work at a company that values professional growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering first-class customer service, helping our teams work efficiently while gaining valuable experience in IT support.

What we need to see from you

Required Skills:

• Professional in Systems Engineering, Computer Engineering, Software Engineering, or related fields—either graduated or close to completing the degree.
• Strong communication and problem-solving skills.
• Familiarity with ticket management tools.
• VIP Client Support. 
• Ability to work independently and as part of a team.
• Customer service-oriented mindset.
• Previous experience in a technical support or helpdesk role, providing on-site assistance at the client's office.
• Proven knowledge in diagnosing operating systems (Windows, macOS, Linux) and troubleshooting hardware issues.
• English level B1 and above.

Preferred Skills:

Experience with ITIL frameworks and best practices for incident management.
Familiarity with platforms such as Office 365, Windows, macOS, among others, and remote support tools (e.g., TeamViewer, Remote Desktop).
Relevant certifications, including:

• Cisco Certification

• Microsoft Server Certifications

• Microsoft Office Certifications (versions 365 and 2021).

• Microsoft System Center Certifications

• Microsoft Azure Certification.

• Apple OS Certifications (iOS, iPadOS, and macOS).

• Microsoft Windows Certifications (versions 10 and 11 for desktop systems).

Job Function

Software & Cloud
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at    

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.  

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program. 

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