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Digital Pathology Integration Specialist EMEA
hace 3 semanas
- System Deployment & Maintenance
Deploy and maintain Leica Digital Pathology platforms and LIS connectivity within histology environments, in alignment with agreed specifications. - Regional Support & Optimization
Provide implementation, integration, technical support, system monitoring, and performance optimization for both direct regions and indirect regions (supported through partners or distributors). Gather and analyze data to enhance system performance and customer experience. - Customer Relationship Management
Serve as a frontline company representative, ensuring compliance with company policies, maintaining strong communication with end users to guarantee customer satisfaction. - Collaborative Deployment
Partner with Digital Pathology teams to execute deployments at customer sites, engaging IT teams and laboratory leadership for effective implementations. - System Integration
Integrate Leica Digital Pathology solutions into laboratory IT environments, focusing on interfacing with departmental IT systems in collaboration with regional Field Service Engineers (FSEs). - IT Support Across Product Lines
Address laboratory-specific IT requirements to optimise Digital Pathology solutions across Leica product categories (PI, HI, AS), ensuring contractual obligations. - Global Support & Enterprise Solutions Collaboration
Partner with Global Support & Enterprise Solutions teams to resolve major or persistent service issues. - Training & Knowledge Transfer
Deliver product-specific and competency-based training for operators and end-users. Provide ongoing support during and after system deployment and go-live. - Software Upgrades & Rollouts
Collaborate with business units, marketing, and sales teams to prepare for software launches and upgrades. Execute upgrades as required. - Ad Hoc Projects
Participate in local projects and initiatives as assigned.
- University qualification in an IT / Engineering discipline
- Experience with histology equipment and laboratory processes
- Proven ability supporting IT systems during entire Product Life Cycle
- Successful record of dealing with external parties, such as third-party IT vendors
- Fluency in English – local language is a plus
- Network configuration and setup such as firewall, setting fixed IP
- Current and legacy Microsoft SQL to perform queries and backups
- Mirth Connect HL7 interface engine to customise Leica Workflow interfaces
- Travel: Travelling required to customer sites, BU's and congresses. Up to 25% of your time could be spent travelling with some out of routine laboratory hours work required.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
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