Salesforce Business Analyst

hace 3 días

Madrid, Madrid, España SGS A tiempo completo 60.000 € - 120.000 € al año

Company Description

SGS is the world's leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals with over 145 years of service excellence.

Job Description

As a Salesforce Business Analyst, you will be part of our Customer Experience Program IT team, focusing on deploying and integrating our sales and marketing applications within the SGS IT ecosystem. You will collaborate with business units, bridge IT and business stakeholders, and contribute to the digital transformation of our customer engagement processes.

SGS operates in a dynamic and global environment and this role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce ecosystem including: Sales, Customer Service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led from our digital hub in Madrid.

1. Stakeholder Engagement

  • Build and maintain trust with key business stakeholders. Lead workshops to capture, clarify, and document business requirements.

2. Requirements Management

  • Work with Business Product Owners to prioritize requirements and assess business value. Conduct impact analysis, document functional designs, and create process flows, user stories, and acceptance criteria. Support solution validation and guide super users during UAT.

3. Data-Driven Analysis & Reporting

  • Design dashboards and KPIs to enable informed, strategic decision-making.

4. Change Management & Deployment

  • Support creation of training materials and sessions. Coordinate deployment plans to ensure smooth transitions and integration.

5. Hands-On Salesforce Administration and Integration

  • Apply Salesforce administration skills to PoCs and configure integrations with third-party apps (e.g., On24, LINQ, Ellisphere, Captello, Pandadoc)..

6. Collaboration with IT and Vendors

  • Work with IT teams and external vendors to ensure aligned, high-quality service delivery. Support incident management with the application maintenance team.

Qualifications

  • Bachelor's degree in Computer Science or a related field.
  • Solid experience in business analysis within a high-technology or software development environment, including system administration and configuration of Salesforce (Sales, Service, and Experience Clouds).
  • Salesforce Certifications are a plus.
  • Previous experiences working in a global and/or multinational company
  • Proficiency in Agile methodologies (SCRUM, SAFE, Kanban) and Application Lifecycle Management.
  • Competence in business analysis techniques, such as process modelling, requirements analysis, user requirement specification and user story creation.
  • Strong English communication skills (additional languages are advantageous).

Additional Information

Why SGS?

  • Be part of a globally recognised leader in the Testing, Inspection, and Certification (TIC) industry.
  • Flexible schedule and hybrid work model (50% remote).
  • Continuous learning through SGS University and Campus.

Apply Now:

At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team

  • Salesforce Business Analyst

    hace 3 días

    Madrid, Madrid, España Omega CRM, A Merkle Company A tiempo completo 30.000 € - 60.000 € al año

    Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst.Job DescriptionConduct comparative analyses between the current...

  • Salesforce Security Analyst

    hace 1 semana

    Madrid, Madrid, España Excelia A tiempo completo 30.000 € - 50.000 € al año

    Salesforce Security AnalystModalidad:100% RemotoEnExceliabuscamos un/aSalesforce Security Analystorientado/a a la ejecución operativa de controles de seguridad, monitoreo continuo y actividades de cumplimiento dentro del Salesforce Security Service. Tu misión será garantizar la visibilidad de la postura de seguridad, apoyar la respuesta a incidentes y...

  • FULLREMOTE - Business Analyst Salesforce

    hace 1 semana

    Madrid, Madrid, España CAPITOLE CONSULTING A tiempo completo 35.000 € - 45.000 € al año

    Country:España- #### Province:Comunidad de Madrid- #### Description:Capitole sigue creciendo y queremos hacerlo contigo Buscamos un/a Business Analyst con experiencia en Salesforce. FUNCIONES: - Trabajo con los requerimientos que se enviarán a IT para la construcción de distintos reportes analíticos críticos para la compañía. - Entregas de reportes -...

  • IT Business Analyst

    hace 3 días

    Madrid, Madrid, España abde business consulting A tiempo completo 45.000 € - 75.000 € al año

    OFERTA LABORAL: Analista funcional Senior IT /Senior IT Business Requirement Analyst - COMISIÓN EUROPEA -** Contrato indefinido + Proyecto de larga duración.** Salario: eur NETO / mes (según experiencia y formación aportada).** Interesante proyecto en la Comisión Europea o Instituciones Europeas.Ayudas para el cambio de residencia (pagamos el primer...

  • Business Analyst

    hace 1 semana

    Madrid, Madrid, España may business consulting A tiempo completo 40.000 € - 60.000 € al año

    HolaEn MBC seguimos creciendo y ahora buscamos un Business Analyst especializado en Gestión de Conciliaciones.Sobre MBCMay Business Consulting es una empresa de consultoría internacional que ofrece asesoría en transformación digital, gestión del cambio, eficiencia y control. Tenemos un enfoque centrado completamente en el cliente, nos involucramos 100%...

  • Mid-Market Account Executive

    hace 3 días

    Madrid, Madrid, España Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Mid-Market Account Executive

    hace 3 días

    Madrid, Madrid, España Salesforce A tiempo completo

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob Details**About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...

  • Commercial Account Executive

    hace 3 días

    Madrid, Madrid, España Salesforce A tiempo completo 30.000 € - 60.000 € al año

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Business Analyst

    hace 1 semana

    Madrid, Madrid, España May Business Consulting (Spain) A tiempo completo 40.000 € - 60.000 € al año

    HolaEn MBC seguimos creciendo y ahora buscamos unBusiness Analyst especializado en Gestión de Conciliaciones.Sobre MBCMay Business Consulting es una empresa de consultoría internacional que ofrece asesoría en transformación digital, gestión del cambio, eficiencia y control. Tenemos un enfoque centrado completamente en el cliente, nos involucramos 100%...

  • Salesforce Analyst

    hace 7 días

    Madrid, Madrid, España FeverUp A tiempo completo 60.000 € - 90.000 € al año

    Hey there We're Fever, the world's leading tech platform for culture and live entertainment, Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment. Every month, our platform inspires over 300 million people in...