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Service Desk Specialist

hace 3 semanas

Chantada, España Alnafitha IT A tiempo completo

. Provide Technical support for users

·       Manage and support the installation of desktop computers and accessories.

·       Assisting infrastructure engineers with technical support for networks and infrastructure.

·       Support in preparing audio and visual systems for meeting rooms.

·       Support in preparing and installing networks, infrastructure, desktop computers and accessories.

·       Support in preparing printers and telephone communications devices.

·       Provide all levels support monitoring and managing tickets. 
.   ​ Answer IT Service Desk calls and emails, providing solutions and/or escalating requests and problems to designated second level responders. 

·       Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out. 

·       Limiting the management of IT assets

Requirements

·       Practical experience in the field of information technology for a period of not less than 3 years.

·       Degrees in the field of computer science, network engineering, IT infrastructure, and technical support.

·       Experience in dealing with assets and devices.

·       ITIL Expert (Must).

·       MCSA Certified (Must).