Icelandic Support Fjarvinna Þjónustufulltrúi Með Íslensku Fyrir Ferðaþjónustu
hace 2 días
Yfirlit
Þessi staða sem þjónustufulltrúi krefst reiprennandi íslensku, góðrar samskiptafærni og hæfni til að leysa mál á faglegan og skilvirkan hátt. Vinnufyrirkomulagið er að mestu leyti fjarvinna, með föstum vinnutíma, þjálfun frá fyrsta degi og alþjóðlegu starfsumhverfi. Engin sérstök menntun er nauðsynleg, en reynsla í þjónustu, ferðaþjónustu eða bókunarkerfum er kostur.
Lýsing á starfi
Í þessu hlutverki munt þú aðstoða viðskiptavini sem leita upplýsinga, óska eftir breytingum á bókunum eða þurfa lausn á vandamálum sem tengjast ferðaþjónustu. Þú munt svara símtölum, netspjalli og tölvupósti á íslensku, skrá atvik, fylgja verklagsreglum og veita nákvæmar upplýsingar á kurteislegan og skýran hátt.
Þú munt hjálpa viðskiptavinum að finna réttar lausnir, stýra væntingum og sjá til þess að hver fyrirspurn sé afgreidd á skilvirkan og jákvæðan hátt. Mikilvægt er að geta unnið undir álagi, haft góða samskiptahæfni og sýnt þolinmæði og fagmennsku í samskiptum við fjölbreyttan hóp viðskiptavina.
Starfsumhverfið er fjölmenningarlegt og býður upp á fræðslu, stuðning og tækifæri til áframhaldandi starfsþróunar. Þjálfun er greidd og miðar að því að gera þig fullkomlega tilbúinn í öll ferli, kerfi og aðstæður sem kunna að koma upp.
Flutningsaðstoð
Fólk sem flytur erlendis frá fær endurgreidda flugmiða, móttöku á flugvelli, húsnæði eða ráðgjöf um húsnæðismál, aðstoð við pappírsvinnu og viðbótarstuðning.
Fríðindi
Einkasjúkratrygging frá fyrsta degi
Greidd þjálfun og fræðsla
Starfsframa og hreyfanleiki innan fyrirtækisins
Afslættir á líkamsrækt, veitingastöðum og verslunum
Fjölþjóðlegt vinnuumhverfi
Heilsuefling og starfsmannaviðburðir
English Version
Summary
This Icelandic-speaking Customer Service Representative role offers remote work, structured hours, full paid training and an international work environment. Fluency in Icelandic is required along with strong communication skills and the ability to handle customer inquiries with professionalism. Experience in travel booking or customer care is helpful but not essential.
Job Description
You will assist customers with booking-related requests, provide accurate information, resolve issues, and ensure a smooth support experience. Daily communication will take place via phone, email, and chat, and you will follow established processes to record case details and provide high-quality service.
Your responsibilities include identifying customer needs, offering solutions, guiding users through travel policies, and ensuring timely resolution. You will maintain a calm and supportive tone, even under pressure, and work effectively with teammates across a multicultural environment.
Training is provided to help you master support tools, communication techniques, and platform-specific knowledge. This role suits individuals who enjoy helping others, solving problems and maintaining a positive attitude in fast-paced situations.
Relocation Support
Includes flight reimbursement, airport pickup, accommodation or free housing consultation, assistance with legal documentation and additional guidance throughout relocation.
Benefits
Private health insurance from day one
Paid training and continuous coaching
Career development opportunities
Discount programs for gyms, restaurants and shops
International team environment
Wellness and engagement activities
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Barcelona, Barcelona, España jobsonboard A tiempo completoYfirlit Þessi staða sem þjónustufulltrúi krefst reiprennandi íslensku, góðrar samskiptafærni og hæfni til að leysa mál á faglegan og skilvirkan hátt. Vinnufyrirkomulagið er að mestu leyti fjarvinna, með föstum vinnutíma, þjálfun frá fyrsta degi og alþjóðlegu starfsumhverfi. Engin sérstök menntun er nauðsynleg, en reynsla í...
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