Online Coverage Operator

ABOUT THE ROLE

As an Online Coverage Operator you will be part of a team of data experts specialised in Online or Social media coverage data in the FLB sector. The main objective of the Coverage team is to ensure the overall quality of data delivered to end-user platforms for client reporting, benchmarking and analysis on industry trends, is up-to the company standard and client expectation. In this role, you will have the responsibility of making sure the Online Coverage data stays relevant and consistent while working on projects related to some of our most important clients.

This role directly contributes to Online & Social Coverage goals, which support our company-wide objectives of operational excellence.

What you'll do:

• Ensure clients' Online media coverage data consistency and accuracy based on internal guidelines.

• Work on our coverage roadmap by adding and setting up new media and social accounts to our database.

• Contribute to client projects on data enrichment, reporting and analysis, by providing data quality checks within specific deadlines.

• Contribute to maintaining a high quality standard by regularly checking and updating existing media profiles..

• Collaborate with Support Data and other teams within DataOps by providing feedback, in order to maintain high standards in terms of data quality.

• Suggesting new improvements in our internal tools and processes as well as roadmap projects to guarantee data quality criteria.

How success is measured?

Crawling Accuracy: Achieving a 40% reduction in crawling errors when adding, configuring or updating media and social accounts.

Fewer Omissions: Minimizing omission-related tickets through consistent data checks and timely updates of existing profiles.

Quality & Reliability: Delivering data that requires fewer corrections, supporting stable quality across enrichment, reporting and roadmap tasks.

YOUR PROFILE

• Degree in IT, ASIX, DAM, DAW, Data Entry, Documentalism or similar.

• Knowledge of regular expressions, html, data entry, data management, and data organization methodologies.

• Advanced English.

• Analytical ability.

• Autonomy.

• Good communication skills.

• Proactive attitude.

• Ability to switch from one task to another.

Extra Credit

• You have worked on similar projects about data filtering, querying, data management or similar tasks in the past.
• We'll greatly value knowledge of other languages such as Arabic, Chinese, Japanese, Greek, Russian, Turkish, among others

We value diverse perspectives and recognize that skills and experiences can be gained in various ways. If you're excited about this opportunity but don't meet every single requirement listed, we would love to hear from you and encourage you to submit an application

YOUR PATH FORWARD

This role is a great foundation for career progression into Online Coverage Senior Specialist or Online Support Senior Specialist depending on your interests and performance.
 

ABOUT THE DEPARTMENT TEAM

Within the Data Ops, Online & Social Coverage team is in charge of feeding and keeping the quality of our DDBB. We enrich the Database with online media and social networks, in order to offer the best coverage and have it up to date with the newest, relevant and powerful accounts. Additionally, we provide our clients with new data according to their projects and needs using a handling portal.

Our mission is ensure that we have the best Online&Social coverage for our customers and to be up to date about the new tendencies about online media and social networks.

The Data Operations team plays a key role in driving data quality, consistency, and timely delivery, aligning closely with company-wide priorities such as customer retention, trust in data, operational efficiency, and internal ROI.

YOUR IMPACT AT LAUNCHMETRICS

In your first 6–12 months, you'll be expected to:

• Ensure consistent data reliability by delivering accurate and complete Online media coverage across assigned markets, maintaining stable quality with minimal omissions or corrections.

• Reduce crawling-related issues by applying updated workflows and feedback, aiming for a measurable decrease in crawling errors and omission tickets over time.

• Increase efficiency in setting up and maintaining media and social accounts, improving your processing speed and reducing rework as you gain autonomy.

• Support cross-team quality initiatives by proactively reporting recurring data issues, contributing to QA checks, and collaborating with Support Data, Product and Customer Success on fixes and improvements.

OUR RECRUITMENT PROCESS

• Step 1: Intro Call
• Step 2: Meet & Greet
• Step 3: Culture Fit Interview

WHY YOU'LL LOVE LAUNCHMETRICS

We're a company that prioritizes people, fostering a relaxed yet dynamic atmosphere. Our international team is filled with enthusiastic, motivated individuals who enjoy their work. Autonomy empowers our team members, allowing them to make a substantial difference in our business, for our customers, and within our organization. When you become part of our team, you'll have access to growth and advancement possibilities, including a learning and development allowance, a benefits package tailored to each location, and flexible work arrangements, along with support for establishing your home office and other perks.

OUR COMMITMENT 

Launchmetrics is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If there is anything extra we can do to help you feel at ease during your interview process, please let the PeopleOps team member you'll be meeting with know.

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