Host/Hostess

hace 1 día

Marbella, Málaga, España Nikki Beach A tiempo completo

Join the Nikki Beach Hospitality Group

Position: Host/Hostess

Location: (Marbella)

Contract: (Full time/ Seasonal)

Position Overview

As a Host/Hostess, you are one of the first and last people our guests encounter. You create a warm, friendly, and professional first impression while helping manage reservations, guest flow, and front desk operations. With elegance and energy, you support both the guest experience and the smooth coordination of the team.

Key Responsibilities

  • Greet all guests with warmth, professionalism, and a smile
  • Handle and confirm daily reservations through phone and system
  • Answer all incoming calls within 3 rings and manage requests
  • Maintain the hostess desk and entrance areas in a clean and organized manner
  • Distribute and manage clean menus and marketing materials
  • Coordinate with floor and restaurant managers on seating rotation and guest flow
  • Provide accurate information about F&B offerings and current events
  • Confirm all bookings by 12 pm daily and update with guest preferences
  • Track all concierge and hotel reservations
  • Assist with property opening and closing tasks, including deep cleaning rotation
  • Prepare and post floor plans for the day, maintaining updates throughout the shift
  • Handle guest complaints professionally and ensure recovery before guests leave
  • Promote and collect guest feedback verbally and through comment cards
  • Support promotional set-up and seasonal décor installations
  • Collaborate with marketing to promote events and upsell offerings
  • Follow up on lost and found procedures and ensure proper handover updates

What We're Looking For:

  • Positive, friendly, and naturally service-driven
  • Polished appearance with full respect for grooming and uniform standards
  • Proficient in English, other languages are a plus
  • Calm under pressure and able to multitask during peak hours
  • Reliable, punctual, and team-oriented
  • CRM systems and reservation management
  • Table assignments, floor plans, and service flow
  • Nikki Beach brand, events, and food & beverage offerings
  • Guest recovery techniques and upselling opportunities

Why Join Nikki Beach

Established by Jack and Lucia Penrod, Nikki Beach Hospitality Group epitomizes barefoot luxury hospitality, curating transformative lifestyle experiences through its global collection of iconic beach clubs, hotels, resorts, residences, dining concepts, and pop-ups. Recognized among the world's best beach clubs and resorts, the brand continues to expand into new destinations and concepts, including Lucia, our restaurant and beach concept introduced in 2024.

For our team members, this means the chance to be part of a hospitality group with a celebrated 25-year legacy and an exciting future. Joining Nikki Beach Hospitality Group offers opportunities for growth and international exposure, with the ability to build a career across some of the world's most sought-after destinations. As part of the Nikki Beach family, you will help shape unforgettable moments and contribute to the future of luxury hospitality.

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