F&B Coordinator
hace 5 días
POSITION PURPOSE
Provides administrative and operational support to the Ass. F&B Director and F&B Director for day to day food and beverage operations.
Essential Functions
- To advise the F&B Director or the Assistant to F&B Director of guest comments or complaints and to initiate a response or resolved them.
- To provide administrative support to the F&B Department.
- Host and assist the guest when required in operations.
- Maintain open communication with other departments, such us Sales, Marketing or Rooms, and throughout the property to handle special requests and assuring guest satisfaction.
- Address guests' service needs in a professional, positive, and timely manner.
- Follow company and departmental policies, procedures and Marriott standards.
- Prepare and review written documents (e.g., business letters, menus, hotel reports, emails, )
- Ensure compliance with hygiene, health and safety standards (HACCP).
- Support cost control initiatives including inventory management, stock control, waste reduction and purchasing follow-up.
- Prepare operational and administrative reports (sales analysis, KPIs, guest feedback, internal audits)
- Ensure a refined, personalized and consistent dining experience aligned with the hotel's luxury positioning
- Ensure correct implementation of high-end service rituals and protocols
- Speak to guests and co-workers using clear, appropriate and professional language.
- Attend internal property meetings.
What's in it for you:
Career growth opportunities in a fast-growing international brand
Exclusive rates at Marriott International hotels worldwide
Physiotherapy services
Associate Assistance Program
Excellent learning and development opportunities
Employee referral program
Discounts at our restaurants
Free golf training courses and special rates
Requirements:
Bachelor degree required or F&B Professional Diploma.
At least 2 - 3 years experience in similar position
Languages:
high level of Spanish & English
Knowledge in POS system (MICROS) will be a plus
High level of computer skills and knowledge of Office365
Good Organization Skills Are Required
Knowledge of all F&B high quality standards, food presentation, service, products and local health and sanitation standards.
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