Cloud & Infra Support Engineer

hace 3 días

Barcelona, España American IT Systems A tiempo completo

**Title - Cloud & Infra Support Engineer**

**Location - Av Diagonal 177 Floor Floor 7 08018 Barcelona (Fully Onsite from day 1)**

**Type - Full Time Permanent Position**

**Job details**

**Responsibilities**:

- Analyses and resolves information system issues related to the desktop computing environment,
- Build and deploy Windows, Mac or other hardware for new joiner laptops and laptop upgrades.
- Deploy other hardware requested through arranged collection in the IT dept. or set up at the user’s desk.
- Local asset management.
- Support and assist users with JML (Joiner, mover leaver) process
- Support and maintain local conference and meeting room equipment
- To ensure that all logged tickets are consistently acknowledged, prioritised, investigated, owned and
- resolved to agreed targets as defined in the Service Level Agreement (SLAs).
- Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
- Manage calls with 3rd party suppliers where necessary through to closure
- Escalate calls where necessary to the support manager, report on status of outstanding calls
- Builds relationships with other international support teams to create a cohesive support team
- Assists senior staff with functional tasks to support end user service projects such as software upgrades, patching, computer imaging,
- network upgrades, etc
- Consult with local business and senior leadership to evaluate support requirements and execution planning.
- Drive local optimization efforts by identifying service issues and implementing improvements by
- automation, self-service and other measures.
- Support Audits related activities alongside other tech functions and business.

Professional Skills:

- Excellent technical knowledge in all key areas of EUS technologies, e.g.
- Windows and Mac OS
- Microsoft Office 2016, Office 365 & Teams
- iOS and Android devices
- Hardware and Peripherals
- Mobile devices

Skills about
- Call Management Systems, especially Service Now
- Teams conferencing and enterprise voice
- Audio visual systems (TV/Projector systems) and conference technology
- SCCM
- Basic Network Skills
- ITIL certified
- Experience in working in an international environment

Personal Skills:

- Ability to communicate effectively with members of the support team, customers and 3rd parties
- Ambitious and articulate with a desire to progress their career
- Excellent customer service skills
- Well, presented
- Ability to stay calm under pressure, Organized approach to work
- Ability to manage multiple tasks at the same time
- Positive and adaptable attitude, Collaborative workstyle
- English Language Skil

Pay: 20,000.00€ - 30,000.00€ per year

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