Global Marketing Tech Operations Manager

**What makes us Qlik**?**

A Gartner® Magic Quadrant Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.

**The** **“**Global MarTech Operations Manager**” Role**

The Global MarTech Operations role is a key contributor to the overall lead management process and the management of tech stack utilized by Marketing Operations, Marketing, Demand Centre (BDR and SDR) and Sales teams. This role will be working across different business units.

In this role, you will be responsible for the governance and management of multiple business processes and technologies in our stack supporting lead lifecycle and customer journey.; **with a primary focus on our event management platforms and processes.** Our tech stack include but not limited to CRM, marketing automations, lead routing and assignment, sales prospecting and engagement, chat engagement, and predictive/scoring/profiling engine. In this role, you will own user management, design and maintenance of systems integrations and workflows in place between systems, troubleshooting issues, and drive optimization needs.

**What makes this role interesting?**
- Be part of the team that effect change in the business resulting in productivity gains and pipeline generation
- Expand your business network through cross-functional initiatives

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**Here’s how you’ll be making an impact**:

- Own vendor relationship for regular business reviews and product roadmap update
- Maintain existing and project manage future integrations of On24 and other event platforms with other technologies to enhance efficiency and provide comprehensive insights
- Own relationship with stakeholders to identify areas of optimizations to expand usage and drive adoption of webinar/event tools
- Set up and manage users, users permissions and roles across your technologies
- Own and maintain best practice process documentations and other resources for enablement and adoption
- Collaborate with stakeholders to define webinar/event goals and objectives
- Develop and communicate usage and performance metrics to stakeholders
- Provide insights and recommendations for improving future webinars/events based on data analysis
- Support the builds of webinars/events on On24 and other relevant event platforms
- Conduct pre-webinar checks and rehearsals to ensure smooth execution
- Troubleshoot issues during the planning or live phases of webinars/events

**We’re looking for a teammate with**:

- Excellent project management and organizational skills
- Ability to demonstrate analytical and problem-solving skills
- Proven ability to prioritize, work independently within a fast-paced environment
- Self-driven with ability to work independently, but works well as part of a larger group
- Excellent verbal, written and communication skills
- Strong attention to detail
- Experience training users on usage of technologies and generating documentation for process flows
- Ability to work cross-functionally between teams (IT, marketing, sales, marketing operations)
- Proven experience managing webinars and other event platforms
- Strong knowledge of webinar/events platforms (On24 and similar)
- Strong knowledge of marketing automation (Marketo preferred)
- Good working knowledge of lead management, inbound and outbound processes
- Languages: Business level English mandatory, other relevant languages would be an advantage

**Th**e** **l**ocation** for this role is**:
Barcelona, Spain

**More about Qlik and who we are**:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.

What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

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