Service Quality Assurance Technician

hace 2 semanas

Bilbao, España Nordex SE A tiempo completo

**Service Quality Assurance Technician (M/F/d)**:

- REQUISITION ID: 7911- LOCATION: Imarcoain, Navarra, ES, 31119- DEPARTMENT: Service**YOUR TASKS**:

- The definition of these processes will be in coordination and fully aligned with Business Excellence department.
- Set up, put in place, deploy, and supervise the use of all KPIs (Key Process Indicators) to measure the Quality of the delivery to our customers. aligned with Business Excellence.
- Be the referent person for all Global Service Quality digitalization topics, aligned with Digitalization department.
- Capture weak-signal or recurrent local issues, as well as relevant claims, to kick off the deviation management process along with Global SQA, aligned with Service Engineering.
- Supervise Customers’ claims received globally, and actions put in place to solve them.
- Ensure Global Service Quality system it used by all local Nordex entities with the use of audits programs, campaigns, etc.

**YOUR PROFILE**:

- Engineer or similar.
- Master’s in mechanical or electrical engineering, Industrial engineering or similar degrees. Familiar with statistical analysis.
- Knowledge of ISO standards, Management System or Certification process will be plus.
- At least from 5 to 10 years of experience in the industry, if possible, wind industry, if not automotive or aviation. Mandatory at least 5 years in similar position or quality assurance position.
- Experience with Quality methods: p-FMEA, Risk Assessment, CTQ tree, 8Ds analysis, etc.
- English / Mandatory fluent. Spanish / Mandatory Fluent. German, Portugues, and/or French would be a plus.
- Negotiation and project management skills will be a plus.
- Team player, emphatic, sensitive to intercultural differences, coordination of multidisciplinary teams, consensual and solution focused.

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

**ABOUT THE NORDEX GROUP**:
The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 35 years. With more than 46 GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 30 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 9,600 employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex

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