IT Systems Engineer I

THE CHALLENGE

As part of the BriteTech Systems team, you will contribute to supporting and building our global IT infrastructure. In this position you will administer and maintain cloud backend IT systems, help manage around a thousand endpoints across the globe, enhance, automate and integrate tools for Eventbrite backend operations.

THE TEAM

The Eventbrite IT team, or BriteTech as we are fondly referred to as internally, is responsible for overseeing all internal technical operations. From network services, security and collaboration services. BriteTech’s goals are to simply reduce technical friction in an effort to nurture an environment where technology empowers and supports the creativity of our Britelings There are a number of services, software, and hardware solutions required to create a productive and collaborative environment for our Britelings and partners. Creating and supporting this environment takes a team of motivated individuals. We build the internal technology environment around the pillars of simplicity, efficiency, security and scalability. The team supports a global staff who are creating a global service. We are a diverse, global, forward thinking team and are looking for that special someone to join us

**THE ROLE**

As a member of the BriteTech Systems Team, you’ll be critical in keeping our backend IT systems and infrastructure not just up and running, but also thriving and propelling toward a more scalable and efficient future. In this role, you’ll have your hands in a lot of different areas, including but not limited to scaling Mac/Windows/Mobile platform management, administering and improving the management of a large catalog of SaaS services, internal tools and automations, and strengthening our overall security posture. You’ll also serve as an escalation point for our Helpdesk team to mitigate technical issues and collaborate with onsite business partners, external vendors, and the extended IT team. This role will also be critical to drive multiple projects from start to finish, making a profound impact on the productivity and efficiency of our global workforce.

**THE TECH STACK**:

- Systems Administration and SaaS Operations (Google G Suite, Okta, DocuSign, Salesforce, JIRA/Confluence, BetterCloud, etc )
- Mac and Windows Platform Management (Jamf Pro)
- Endpoint Security (Carbon Black)
- AWS
- Telephony (VOIP, WebRTC, Contact Center), Monitoring/alerting
- Scripting (Python, bash, PowerShell)
- Wireless and Network configuration and troubleshooting (Unifi).

**THE SKILL SET**:

- 4+ years of experience as an IT Systems Administrator/Engineer in a rapidly growing company.
- 2+ years experience deploying, configuring, securing, and supporting Mac and Windows endpoints using a Mobile Device Management system (Jamf, Airwatch, or similar)
- Strong experience with system administration
- Experience (and a passion for) scripting and programming (using Python, bash, PowerShell, or similar)
- Experience managing hundreds of users in a complex, interconnected SaaS environment
- Experience driving complex IT projects involving multiple stakeholders from start to finish
- Excellent understanding and experience administering and integrating SSO and identity management platforms (Okta, Active Directory, LDAP) and user lifecycle automation
- Experience with vendor management and vetting products and services
- A track record for documenting and communicating clearly and effectively
- Fantastic ability to flourish as a part of a team while exhibiting flexibility and passion
- Spoken and written fluency in English and Spanish

**BONUS POINTS**:

- Experience interacting with REST APIs and/or webhooks
- Experience with code management (e.g. GitHub)
- Experience with zero touch provisioning workflows
- Experience with AWS or GCPAWS Certified Cloud Practitioner or Solutions Architect
- Jamf 200, 300, or 400 certifications

WHAT WE OFFER

At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more.

**We care about your mental health and wellbeing.**

Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses.

**We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.**

Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace.

**We offer ongoing