Salesforce Senior Business Analyst

At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby._

We are looking for a **Salesforce Senior Business Analyst **to join our innovative team. In this global role, you will collaborate with internal stakeholders and external providers to streamline and scale our business processes across multiple areas. If you’re passionate about using Salesforce Core Clouds to drive efficiency and user engagement, we want to hear from you

**MAIN PURPOSE**

Focusing on **Salesforce Core Clouds**, you’ll work closely with stakeholders to optimize and scale our business processes, leveraging platforms such as Sales, Service, RLM, and Experience Cloud. Your role will be pivotal in ensuring best practices, implementing scalable solutions, and empowering users to maximize the value of Salesforce across the organization.

**Location**: Valencia, Gothenburg, or remote
**Office Policy**: 4+1 remote work policy

**Job Type**: Full-time

**Please note that only CVs submitted in English will be reviewed**

**Main responsibilities**

Stakeholder Collaboration: Partner with business stakeholders to understand their goals, challenges, and requirements.
- Requirement Gathering: Conduct detailed requirement-gathering sessions and translate business needs into functional specifications.
- Solution Design: Work with Salesforce administrators and developers to design scalable and efficient Salesforce solutions, including Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and Revenue Cloud.
- Process Improvement: Analyze current processes (AS IS) and design optimized future processes (TO BE) to improve operational efficiency and user satisfaction.
- Documentation: Create and maintain detailed documentation for business requirements, user stories, process flows, and solution designs.
- Testing & Deployment: Oversee UAT and post-deployment validation to ensure successful implementation of changes and updates.
- Training & Enablement: Provide training and support to end-users, ensuring they are equipped to leverage Salesforce effectively.
- Project Leadership: Act as a project coordinator or lead for Salesforce-related projects, ensuring timely delivery and alignment with business objectives.
- Innovation & Best Practices: Stay updated on Salesforce releases, trends, and best practices to continuously improve the platform’s capabilities.

**Requeriments**
- University degree (Business or engineering)- 5+ years of experience working with Salesforce, with focus in Core Clouds.
- Experience in Sales, Services, Experience Cloud, CPQ, RLM and Marketing Clouds is a plus
- Salesforce Administrator Certification or Salesforce Sales Certificaed is a plus
- Proactive approach to optimise Salesforce Strategy
- Experience collaborating with all business operations in an international setting
- Analytical and highly technically focused
- Adaptive, collaborative, professional and loves working in an ever-changing environment where you are constantly improving yourself, and your processes
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex information to both technical and non-technical stakeholders.
- Fluent written and verbal English communication skills (B2-C1)

The interview will be conducted in English
- Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment._
- We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 110 countries through our own presence in 30 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm._