Client Manager

hace 1 semana

Barcelona, España Ipsos A tiempo completo

Ipsos, leading market research multinational company with over 15,000 employees in more than 90 countries, needs to hire as soon as possible in their working center in Madrid:

**CLIENT MANAGER INNOVATION**

**Client Orientation**

  • Develop knowledge of Ipsos Offer
  • Manage the relationship with clients assigned, oriented to develop and retain the relationship, aiming to increase the value of the client for Ipsos.
  • Foster team's relationship with clients.
  • Responsible for maintaining and actively promote new opportunities with existing and new clients.
  • Ensure quality, satisfaction and communication with the client at all stages of the projects under their responsibility.
  • Make proposals of the assigned projects, with the support of the Client Service Director depending on the complexity and type of client.
  • Ensure client profitability under its responsibility by tracking TO, GM and number of charged hours.

**Processes**

  • Management communication projects
  • Responsible for planning and organization, in collaboration with the technical team, the assigned projects.
  • Establish guidelines for preparation of reports to ensure that they answer the research objectives.
  • Be able to tell insightful stories from data, creating actionable recommendations
  • Generate recommendations focused on data, adopting a Problem Solving Approach
  • Perform the analysis, conclusions and client presentations.
  • Propose actions and provide solutions to the difficulties that arise.
  • Coordinate with the international teams if the client or project requires it.
  • Have strong experience managing research projects of innovation
  • Have experience in projects management for the service sector (bank services, technology, insurance services...) will be desirable
  • Have strong experience with quantitative research across a range of methodologies ad hoc research.
  • Be fluent in Spanish is mandatory.
  • Be proficient in English.
  • Be able to build strong relationships with clients.
  • Have excellent communication skills - tailored to suit the individual audience, including presentations.
  • Have strong project management skills, including a drive to deliver excellent quality of both insight and data accuracy.
  • Have excellent people management skills, including the ability to coach and motivate others and to work with a variety of people in a team setting.
  • Be able to demonstrate business acumen and leadership.

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