Center Manager

**Why join our team?**

USO mission and exceptional team, around the world, make this a great place to work. We offer generous paid time off, including volunteer days and military leave. We have an exceptional 401k match, great benefits including training/education reimbursement and really fun team members that put the mission first. Working for the USO is more than a job. It’s a calling. (Do what you like, like what you do)

Here is what an independent external survey told us:

- 97% agree they like the work they do
- 90% are satisfied with the pay and benefits
- 95% would recommend working here to friends and family
- 95% would recommend the USO services to a friend

The Center Manager is responsible for the day-to-day operation and activities of one or more USO Centers.

**Principal Duties and Responsibilities (*Essential Duties)**
- Manage day-to-day center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment.*
- In coordination with local Advisory Council as applicable, provide active leadership in program design and direction as well as procurement and growth of financial and other in-kind resources necessary for center operations and programs/activities.*
- Actively manage full-cycle human capital activities including recruitment, supervision, training & development and recognition for staff and/or volunteer workforce. Ensure delivery of excellent customer service.*
- Develop, improve and maintain working relationships with US Military and local business community leadership. Conduct periodic reviews of service member and family needs and recommend/implement program/service changes as appropriate.*
- Oversee planning, delivery and quality of programs, services, equipment and events within budgeted limits. Identify and implement improvements that achieve USO Standards of Excellence.*
- As directed by regional leadership, perform and monitor financial activities, including but not limited to creation and execution of operating budget, sales and/or other income, banking transactions.
- Prepare, review and present reports, including but not limited to financial, operational and statistical reports. Create and/or maintain records required for local procedures and activities.
- Lead, manage and mentor Duty Manager and/or Programs Coordinator staff and volunteers. Perform assigned duties in the absence of Area Director.*
- Other duties as assigned.

**Job Specifications**
- Bachelor’s Degree in Business Administration or related field.
- 5+ years progressively responsible work experience in a business operations role, including 1+ years in a supervisory capacity. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.
- Fluency in English. Ability to speak, read and write in the language of the host country at the native level preferred.
- Demonstrated ability to lead high-performing teams. Ability to achieve desired results while working collaboratively in a team environment.
- Strong interpersonal and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
- Working knowledge of basic business and accounting functions including project management and budgeting.
- Demonstrated initiative/self-motivation, with the ability to quickly and easily adapt to changing organizational needs.
- Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
- Must be a strong advocate of the USO’s mission.

**Details**
- USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements.
- Resume and cover letter are required for full consideration.
- Background check - education, criminal and driving required.
- The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
- Must be a US citizen and have logístical support.

If that’s not enough to convince you, here are some **direct quotes from employees**:

- The organization truly cares about the people who work here.
- I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch - I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great