Bellman - Guest Service

hace 2 semanas

Santa Eularia Des Riu, España Jumeirah Port Soller Hotel & Spa Mallorca A tiempo completo

**About Jumeirah & the Hotel**:
At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we'll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah 'Your Place to Shine'.

Jumeirah Port Soller Hotel & Spa, Mallorca is located on a cliff and surrounded by pine forests looking over the fishing town of Port Soller.

Its 121 spacious guestrooms and suites, all with private terrace or French balcony, enjoy stunning views of the Mediterranean Sea or views of the port and the impressive Tramuntana mountain range, a UNESCO Heritage site.

The hotel offers three restaurants, three bars, two swimming pools and our Talise Spa. The hotel is divided into eleven low-rise structures ensuring that visitors experience a truly exceptional and natural environment.

**About the Role**:
An opportunity has arisen for a Bellman position to join our Guest Service Department in Jumeirah Port Soller Hotel & Spa.

**The main duties and responsibilities of this role**:

- To ensure all guests are given a personalised warm, friendly, courteous and efficient service at all times.
- To ensure that the guests’ needs are carried out from check-in through check-out.
- To provide a courteous and efficient services and maximum guest satisfaction to the standard required by the hotel.
- To unload luggage from cars and taxis of incoming guests.
- To greet the guest and direct them to the Desk Reception.
- To transport the guest’s luggage to his room in an efficient and courteous manner ensuring no damage is caused to the luggage.
- To load luggage in cars and taxis for departing guests ensuring a polite manner and a courteous farewell.

**About the benefits**:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.

**About you**:
**Qualification & Experience**:

- High School Diploma
- Driving LicenceDesired German and Russian language Diploma
- Customer service experience in a five star environment in Front Office.
- Complaint handling/ Experience in a 5* hotel

**Skills**
- Fluent in English and Spanish
- Ability to handle heavy luggage
- Able to effectively communicate with all levels of colleagues and Management.
- With pleasing personality

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