Ground Operations Controller

**Ryanair Holdings plc**, Europe’s largest airline group, is the parent company of Buzz, Lauda, Malta Air & Ryanair DAC. Carrying over 149 m guests p.a. on more than 2,400 daily flights from 79 bases, the group connects over 200 destinations in 40 countries on a fleet of over 470 aircraft, with a further 210 Boeing 737’s on order, which will enable the Ryanair Group to lower fares and grow traffic to 200m p.a. by FY25. Ryanair has a team of over 19,000 highly skilled aviation professionals delivering Europe’s No.1 on-time performance, and an industry leading 34-year safety record. Ryanair is Europe’s greenest cleanest airline group and customers switching to fly Ryanair can reduce their CO₂ emissions by up to 50% compared to the other Big 4 EU major airlines.

**_ AZUL HANDLING_**_, _in co-operation with our partner airline **_RYANAIR_**, is currently looking for **a **Ground Operations Controller** (GOPS) **in our OCC Department in our Head Office team in Seville, Spain.

**Azul Cultural Identity**:_The Azul Way_**

Azul has a **vision**, which is “To be the leading handling company in Spain” Our **mission **is to become a referent in our market, ensuring we provide our customers the highest safety standards and the best customer experience in the industry, having the ongoing development of our people as the cornerstone of our success Through our **5 strategic pillars** (People, Excellence, Integrity, Innovation, Eco) we ensure the Azul cultural identity is applied and embraced in all aspects of our business.

**ROLE**:
Reporting to the OCC Lead Agent, as a **Ground Operations Controller (GOPS)** your duties will include (but not limited to):

- Point of contact and direction to all airports in our network
- Identify, highlight and immediately resolve areas of under-performance by airports
- Authorisation of invoices for ad-hoc ground handling and timely EU261 care following immediate disruption
- Ensure that Ryanair policies, procedures and contractual agreements are being adhered to
- Arrange ad-hoc Crew HOTAC & Ground Transport
- Ensure that all Ryanair information systems are correctly updated where appropriate
- Develop and production of reports in an accurate and timely manner to extract and collect required data according to the business needs
- Coordinate and produce informative reports between Ryanair, airports and Azul Handling on key performance areas such as punctuality, cancelations, operational improvement, safety and security audits, or any other as required by the business needs
- Other duties as requested by OCC Lead Agent/Ops Control Management/Azul Management

**Requirements**:

- General Certificate of Secondary Education
- Demonstrated experience in ground operations (at least 3 years of extensive airline operational experience) working in a fast-paced environment required
- The ability to work and communicate effectively under pressure
- Fluent Spanish and English required
- Good problem-solving and analytical skills
- Good interpersonal skills and strong outgoing personality
- Be knowledgeable and put into practice the Cultural Identity of the company, The Azul Way
- Proven ability to work under pressure
- A good telephone manner
- Computer knowledge advanced (MS Word, Excel)
- Available to live in Seville

**Benefits**
- This role is available immediately
- You will enjoy and join a fast-growing industry-leading team with plenty of opportunities for advancement
- Salary commensurate with experience
- Benefits package with fantastic discounts on many brands
- Recognition program
- We will provide you with a salary commensurate with experience and the opportunity to join a growing team with opportunities for advancement

**Diversity, equality and inclusion