Operational System Analyst

Do you have experience working with CRM systems, particularly migration of legacy systems? Would you like to bring your expertise to the one of the worlds largest insurance companies? If so then we would love to hear from you

We have a new opportunity for an Operational Systems Analyst to join our Madrid office on a fixed term contract basis until end of 2025. (16 months FTC)

The **Operational System Analyst - EMEA **is responsible for the execution and delivery of migration the core consumer CRM system for our consumer line. Insurance policies are to be migrated from System6 (current system) to Catalyst (target system). The jobholder works closely with an IT Migration Business Analyst, who focusses principally on the migration approach, criteria, design and planning. As a regional role, the individual will build relationships and collaborate with a broad range of operational / business leaders across EMEA as well as the system development team based out of the US.

This is an excellent opportunity for a professional with a proven track record who can make an immediate impact to mitigate inherent risks associated with migration of legacy CRM systems.

Key Responsibilities:
**Act as the regional lead from operations to drive the migration within EMEA (18 countries on the system)**
- Consumer Operations is responsible for running billing, keeping CRM systems up to date, making sure new customers and sponsor/partners are onboarded.
- Partner with key members of the program team, technical delivery partners and the business to meticulously plan the business and technical migration activities.
- Build the detailed migration checklist in conjunction with the operational stakeholders and IT team to ensure there are the right quality gateways and decision-making points mapped in the integrated plan.

**Drive & Implement Best Practice**
- Providing ongoing thought leadership and continually challenging operational processes and systems to ensure these are customer focused and efficient with the underlaying principle of ‘once-and-done’.
- Implement and provide regional governance for operational migration guidelines where appropriate
- Initiate and oversee implementation of policies and procedures

**Execute migration**
- Work alongside operational teams to develop test plans
- Partner with operations team to complete UAT testing
- Track and report any bugs and issues. Assess impact on the actual migration.

**Roll back scenario’s**
- Closely work with the IT team to develop detailed roll back scenario’s and plans in case of serious failure/s during the migration.

**Go live**
- Ensure that go-live support arrangements are planned and coordinated leading and support the transition into hypercare.

**Training**
- Work with local operations teams to ensure any training on the target system is delivered.
- Coordination and execution of migration of legacy CRM systems
- Advance level English (C1/C2)
- Empathy and passion for getting high quality results
- Proven track record of working with senior stakeholders in a regional role.
- Ability to simplify complexities & communicate issues / opportunities to all levels of management.
- Ability to collaborate across countries and functions to achieve outcomes / results.
- Strong Emotional Intelligence (EQ) and ability to network across stakeholders to get things done.
- Problem solving mindset and project skillset.
- Strong experience in the use of MS Excel.
- Ability to work in complex, matrixed environment.
- Strong understanding of core operational technologies.

**_What we offer in return: _**
- _30+ days of vacation a year _
- _Fixed term contract until end of 2025 _
- _2 days working from home option + additional flexible days _
- _Working from home allowance _
- _Entry time flexibility _
- _Private medical insurance _
- _Life and accident insurance _
- _Meal allowance _
- _Pension plan _
- _Stock purchase plan _
- _Flexible compensation scheme _
- _Gympass _
- _Employee assistance program _
- _Comprehensive Learning & Development offer**_Integrity. Client Focus. Respect. Excellence. Teamwork _**:

- Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive. _

**_Diversity & Inclusion _**:
**_Equal Opportunity Statement _**:

- It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.- Applicants for positions with Chubb Spain must be legally authorized to work in Spain._

Chubb is a world leader in insurance. With operations in 54 countries