Technology Engineer

hace 1 semana

Granollers, España coty A tiempo completo

Open Job Posting for Technology Engineer (VMware and Windows)
COTY, Granollers, Spain

MISSION AND RESPONSABILITIES
The Technology Engineer (VMware/Windows) provides Level II operational and installation support for Information Systems related to the enterprise infrastructure hosted by Coty to support Coty’s world-wide operations, with a focus specifically on VMware virtualization and the Windows platform. This position will take direction from the Technology Senior Engineer, Technology Architect, and/or Team Leads in the areas of focus.

**Main Responsabilities**:
Support the installation, optimization, troubleshooting, and maintenance of VMware and Windows systems and components
Assist with planning, execution, and control of project-relate tasks and activities.
Provide technical support, troubleshooting, and complex problem resolution on issues related to environment performance and stability.
Document software and system configuration
Respond in a timely fashion to infrastructure faults at sites around the world
Participate in 24x7 on-call rotation with other members of the team
SLA metrics for completion of Incident, Service Request, and Change Request tickets, and maintaining a low back-log
Daily ticket management and prioritization
Ability to quickly escalate issues to correct technology pillar and/or senior engineers

MAIN REQUIREMENTS AND SKILLS ( THE IDEAL FIT)
Exceptional interpersonal and communication skills
Dedication to maintaining a high level of service
Ability to perform job responsibilities under stress
Hands on, able to perform tasks and troubleshoot problems remotely
3+ years of experience in VMware and Windows operations
A pro-active team player capable of supporting a high level of operational activity with a ‘hands on’ style including some travel (domestic and international) to work with IT Management and peers
Relevant IT qualifications at degree level or equivalent practical experience
3+ years’ experience in a hands on technology/administration infrastructure and similar roles
Optional training and certification in VMware and Microsoft technologies
Ability and willingness to operate in both a ‘hands-on’ and strategic capacity as required
Willingness to travel - approximately 10% of the time
Ability to work both independently and within a team environment
Ability to work under pressure
Ability to work in a fully international environment, with business travels in the region
Fluent in English

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