Customer Service and Sales On Site Fuengirola, Málaga

hace 2 días

Fuengirola Málaga provincia, España Energy Nordic A tiempo completo

Energy Nordic is hiring a full-time Customer Service agent, with a Spanish contract.
We are seeking a highly motivated and organised individual to join our busy team. Excellent organisation and communication skills are a must, alongside the ability to work together in a team.
Tasks
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements**:

- Experience in customer service is an advantage
- Fluent English is a must - written and verbal
- Other languages are great advantage, specifically German, Dutch or Scandinavian languages.
- Eager to learn with excellent communication skills
- Ability to work in a team in a busy environment

**Benefits**:
**What We Offer**:

- Permanent contract with professional development opportunities.
- Competitive salary plus bonuses based on achievement of objectives.
- Full-time position, 40 hours per week, Monday to Friday from 9 am to 5 pm.
- On-site work.
- 35 natural days of annual leave.
- Training provided by the company.
- Excellent working atmosphere within an international team.
- Opportunities for professional and personal growth.
- Spanish type contract.

If you are ready to join a team that values your dedication and offers opportunities for growth, send us your CV today

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