Senior Director, Global Clinical Solutions

**Location**: Warsaw (PL), Gothenburg (SE), Barcelona (ES), Mississauga (CA), Gaithesburg (US) or Bangalore (IN)

We work in a hybrid scheme, be prepared to work partially office based (minimum 3 days per week)

**Business Technology Solutions (BTS)** is a department within **Global Clinical Solutions (GCS)/Development Operations **that owns and manages a portfolio of Clinical Trial Computerized Systems and supporting processes for AZ R&D, across all TAs and early/late phases. The team supports the business by linking with partners including BQM, IT organization, Digital Health, external partners and the industry by well-defined and governed maintenance organizations. They manage a mix of about 50 Clinical Trial Computerized Systems including the most critical like: EDC, eTMF, CTMS, A&R, eCOA. They also provide Data Solutions, transferring clinical data between systems and external partners per agreed processes or building new integrations.

The Senior Director, GCS has direct line leadership of about 8 Directors and has an accountability for a large sub-function within GCS of about 60 experts located in offices in Warsaw in Poland, Gothenburg in Sweden, Gaithersburg in the US and Bangalore in India.

**Typical Accountabilities**:
**Leadership and Strategic Oversight**

As the primary point of contact for the GCS sub-function and designated component of the Development Operations process, technology, and central service portfolio:

- Provides strategic oversight of GCS personnel, processes, technology, and central services within the allocated Category (sub-function)
- Accountable for customer-focused support to AstraZeneca organisation in the respect of the critical systems enabling optimal end-to-end delivery of clinical studies: Veeva CTMS and Veeva eTMF and a few central services like safety data distribution
- Accountable for the design, development, implementation, maintenance, continuous improvement and ongoing customer support for the technology and central services within the category, and for ensuring compliance with applicable industry regulations and AstraZeneca Global and Local Policies
- Ensures customer requirements are understood, critically evaluated, prioritised, and addressed within the Category
- Works with GCS Leadership to define and monitor key performance indicators to evaluate the overall performance of the technology and central services within the Category and across the end-to-end clinical development value chain
- Analyses Category performance and trends, shares performance information and works with GCS personnel to identify and implement solutions that improve business performance
- Acts as the primary point of escalation for GCS personnel for any risks and issues identified within the assigned
- Develops project planning and action logs, risks, and issues reports
- Oversees the delivery of Corrective and Preventive Actions to time and quality, and acts on data or trends identified through the Quality & Risk Management process
- Member of the Executive Steering Committees and Governance Teams relating to processes, technology and central services within the Category
- Work with GCS Leadership and key stakeholders to prioritise the needs and resources required to deliver solutions, and provide feedback and clear rationale for any areas that will not be addressed

**Global Line Management**:

- Provides global management and leadership to fulfil global management accountabilities and local employment law requirements
- Attracts, develops, and retains top talent and actively works to promote team building and morale within the department
- Ensures GCS employees are properly trained, and possess required skills and knowledge
- Provides direction, real-time situational mentoring, career development guidance, and coaching as appropriate
- Provides performance management, performance assessment and reward and recognition proposals for direct reports
- Develops and nurtures future AZ leaders by leading and driving the capability development. Builds a sustainable capability development framework and ensures individuals are equipped with the right skills and capabilities to deliver
- Coordinates the tracking of demand for drug and improvement projects versus capacity of resources, work prioritisation within GCS

**Functional Partnering**:
Act as the primary point of contact for a Functional Leadership Team:

- Communicates and ensures awareness of Development Operations technology and central service development, maintenance and improvement plan and priorities
- Understands the processes, technology, and services the function relies on, their needs and pain points. Uses this knowledge to remove barriers and identify opportunities for improvement. Represents the needs of the assigned functions in improvement work prioritisation, communication, and implementation planning
- Ensures the effective resolution of technology and central service risks and issues that impede the functions progre