Associate Director, Document Management

The **Associate** **Director, Document Management **is a member of the Business Process Management and Optimisation (BPMO) Document Managers team, and is responsible for control, security, accessibility, development and timely delivery of process related documents for the clinical business processes owned by BPMO.

As part of this role Associate Director, Document Management will be responsible for managing process “toolkits” and the maintenance and upkeep of the toolkit platform and contents as well as all communications regarding process updates supporting their business process areas. It will include working closely with Document Management System team to ensure

that the processes/standards are adhered to and provide feedback to the Quality team following

issue analysis arising from the BPMO process management.

Role will act as a champion for process and document management excellence, and role model adherence to the business process framework.

As required, will act as a mentor for other BPMO colleagues in document management related areas.

As required, will work closely with IT team to facilitate the smooth operation of the document management system.

As part of this role additional responsibility can be assigned in relation to operational maintenance and administration of BPMO used tools in process management (ticketing system for process questions, R&D repository for process toolkits).

**Business Document Management**:

- Develop and maintain process related documentation (mandatory, best practice and training) within an assigned process area as per agreement with Business Process Owner
- Maintain assigned process area toolkit(s) and relevant tools (for example MS teams channels)
- Manage process related questions in relevant process ticketing system
- Participate and engage in process network or appropriate forums to encourage best practises
- Participate and support business transformation/improvement projects
- Drive adherence to managing procedural documents process in daily work
- Manage continuous improvement and change
- Facilitate sharing of good practice and learning within function and cross functionally
- Identify issues and risks, escalate as required through appropriate governance forums
- Manage links with related processes

**Essential**
- Bachelor’s Degree in an appropriate discipline or equivalent experience
- Experience within a pharmaceutical or clinical background
- Solid knowledge of ICH GCP, understanding of clinical trials
- Proven ability of working with multiple documents on global level (creation, revision, maintenance) up to the standards
- Above-average spelling, punctuation, and grammar
- Advanced experience with Microsoft Word (utilizing keyboard shortcuts, building templates using Developer tab, creating macros, customizing Styles and a Table of Contents)
- Advanced usage of Microsoft Excel needed to build spreadsheets, tables, formulas
- Proven ability to learn and adapt to work with IT systems
- Advanced level of business process knowledge
- Demonstrated project management skills and proven skills to deliver to time, cost, and quality
- Proven ability to manage process(es) or being and end user of a process
- Proven ability in communication both orally and in writing on a global level
- Demonstrated presentation, knowledge transfer (mentoring), collaboration, problem solving, conflict management and interpersonal skills
- Proven/successful stakeholder management
- Experience in working successfully and collaboratively within own team as well as cross-functionally
- Ability to work in a matrix environment

**Desirable**
- Experience as a process owner in clinical process management
- Knowledge of business process management tools and lean methodologies
- Experience of utilizing standard process improvement methodologies (e.g., Lean Six Sigma) to identify root causes of process issues and identify areas of process improvement
- Demonstrated ability to lead and manage through change, and see change as an opportunity to improve performance and add value to the business