Strategist Researcher

**At ING we are looking for a** **Strategist Researcher**

**Your role and work environment**:
We are looking for a talented and very curious **Strategist Researcher** **to join the Research Team in our Customer Obsession & Innovation Center of Expertise.

The responsibility of this team is connecting the bank with the client and the social trends ensuring that ING is a customer centric company. As a Researcher you will be the champion of understanding customers’ needs, **specially to futures design.**

Your role will have two main pillars: The first is to coordinate all the research related to trends identifications, making sure about all relevant social trends are gathered and explained to the bank and illuminating the team when we need to understand a very new topic. The second pillar is the design and execution of research projects based on bank needs, bringing your recommendations and advice to guarantee customer centric decisions. Sometimes you will design a methodology and carry out the research autonomously, while other times, you will outsource the research and your role will be to choose and supervise the most suitable supplier, being the linking pin between them and the bank teams and challenge both sides during the process.

**Your key responsibilities**:
As a research expert you will:
Ensure that the bank is aware of consumer trends and know how to connect them to the bank.

Design, directly manage, and realize research projects using both traditional and innovative methodologies, and quantitative and qualitative approaches.

Have a strong understanding of business needs, country strategy and bank drivers to ensure that the value proposition fits the market

Manage the relationship with external market research agencies

Collaborate to find best and most innovative techniques to evolve the research discipline.

**What are we looking for?**

Want to know if this job is made for you? These are some of the qualities that we value the most for this role. And if the shoe fitsdon’t hesitate to apply

5+ years in related professional work

**Specific studies, courses or training** related to trend research, future thinking or similar

Clear knowledge of **sources of information**

Strong
- knowledge of research techniques. Especially champion of **future design, design thinking and cultural research**

Ability of transforming data in a clear and insightful story

Feel comfortable moderating workshops

Able to work with mínimal supervision on multiple projects.

Ability to communicate ideas and solutions clearly and effectively to stakeholders.

Data driven with strong analytical skills.

Excellent oral and written English skills are a must

Experience in innovation teams is a big plus.

Experience working following the Agile SCRUM framework is a plus.

**Personality and behavior are also important to us, we are looking for someone**

Passionate about market and foresights.

A very curious person, lover of learning and understanding society

Dynamic personality, ready to make a difference

Loves to collaborate in multidisciplinary and self-steering teams.

Always thinks in a client centric way.

Autonomous person capable of overcoming challenges

Comfortable being an individual contributor

**What do we offer?**

The time you spend at work, the challenges you face or the lessons you get are very important, butWhat about your personal life? At ING we want your work to fulfill you in every way, and that is why we take care of even the smallest details.

Check out what is waiting for you

**Flexible schedule and 100% flexible e-working.**

Work or e-work? We have a totally flexible model: keeping both our customers and your colleagues in mind, you can choose the one that best suits you all.

**Restaurant card.**

So that thinking about what to have for lunch doesn’t take up your time or your cravings.

**Our house will be your home.**

In our offices you can find electric mobility solutions, doctor, hairdresser, gym, urban orchard, The Good Service (to help you with your errands) and much more

**Life insurance.**

We hope you don't need to use it

**Health insurance.**

For you and all your family (spouse/partner and children).

**Flexible remuneration.**

In addition, you will enjoy our flexible remuneration model, through which you can access other services such as nursery, transport card, training aids

**Free company shuttle.**

It doesn't matter where you live. We have 6 routes (North, Central, South, A5, A42 and A6) to get you to our ING office in Madrid comfortably.

**Banking benefits.**

Special loan or mortgage terms after 6 months working at the bank.

And you can benefit from our pension plan after 2 years with us.

**More health, more sports.**

Runners club with your own trainer.

Clinics with professional, world-class athletes.

Physiotherapy service on site.

Gympass service.

**Get to know Us**

We are a team of more than 1000 people sharing one idea**:doing our bit in helping