Applications Engineer
hace 7 días
Dover Precision Components delivers performance-critical solutions for rotating and reciprocating machinery across the oil & gas, power generation, marine, industrial, chemical and general processing markets. Comprising the Waukesha Bearings, Bearings Plus, Inpro/Seal and Cook Compression brands, our portfolio includes hydrodynamic bearings, active magnetic bearings, system and bearing protection, and reciprocating compressor valves, sealing technologies, pistons, rods and more. Each solution is custom-engineered to provide optimum efficiency, reliability and productivity, and backed by comprehensive aftermarket services. Dover Precision Components serves its global customer base through facilities in North America, Europe, Asia and the Middle East, as well as technical sales representatives around the world. Dover Precision Components is part of Dover Corporation’s Fluids segment.
Summary Description:
The Applications Engineering position at Hydro Systems is responsible for providing technical support both remotely and in the field for the complete Hydro product line. This role serves as a critical link between product management, engineering, and sales with the end users of our products in the field. In addition to field instillation and product support this role provides insight on enhancements that can be made to boost the value of all Hydro Systems products to our customers.
Role:
- Ability to install and train customers to install Hydro Systems products in the field. Equipment will be focused on our electronic product lines.
- Provide project management support for assigned projects
- Ability to trouble shoot existing equipment installations remotely and in person
- Provide both hands on and remote product /technology training to customers, end users, and internal employees
- Be the go-to expert for troubleshooting customer problems on site and via telephone/video calls
- Assist the Hydro Systems team in creating and communicating product and technology value propositions for customers and end users
- Provide technical input for the creation of product support materials like manuals
Expectations:
- Travel requirement: Up to 30% (primarily domestic)
- Working knowledge of mechanical and/or electronical diagrams and circuitry
- Working knowledge of wireless protocols and equipment that interacts with web-based platforms
- Strong interpersonal skills with ability to communicate with all levels of an organization both internally and externally
- Proven track record of successful problem-solving skills
- Ability to assist the sales team in customer meetings by providing technical product insights to the customer
**Requirements**:
- Associates ’s degree in engineering, science, or business is required, or equivalent experience. Bachelor’s Degree is preferred
- Ability to confidently and safely use tools, such as drill, hammer, and multi-meter
- Ability to read, write and speak in English
- Computer skills are required, familiarity with windows and Microsoft office suite
- Ability to repeatedly lift and move up to 50lbs
Work Arrangement : Hybrid
Salary Range :
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