Product Development Service Engineer

**Product Development Service Engineer**

**Description**

Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.

**Product Development Service Engineer**

**Key responsibilities**:

- This role will be responsible to plan and manage delivery of PITTI elements (Service parts, Information, Training, Tools and Infant care) for Hydrogen product development projects, to make sure of service channel readiness in time for product launch.
- This role is expected to be heavily focused on “diagnostics development and troubleshooting procedures” for different Hydrogen products.
- Prepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
- Anticipates potential product or process issues in the field and delivers robust technical solutions.
- Leads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime
- Applies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
- Leads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
- This dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.”
- Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
- Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
- Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
- Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
- Operates as a recognized specialist in a discipline or product area within the immediate team.
- Manages and coaches others on large-scale development or issue resolution projects.

**Qualifications**

**Competencies**:

- Creates the information necessary for the service channel to efficiently and effectively troubleshoot and repair product to maximize customer uptime.
- Product Serviceability Requirements and Review - Structures and publishes procedures that technicians follow to safely repair and maintain products, whilst ensuring repairable components are accessible.
- Defines and leads a process to record, prioritize, and resolve product failures using cross-functional reviews, rigorous problem solving methods, failed parts transfer processes, data management tools, and project management practices to effectively and efficiently improve the reliability of the product.
- Solves product problems using a process that protects the customer; determines the assignable cause; implements robust, data-based solutions; and identifies the systemic root causes and recommended actions to prevent problem reoccurrence.
- Identifies internal, external, and regulatory design requirements for needed diagnostics; creates diagnostic procedures following standard process and tools that meet or exceed design requirements; develops and executes test plans to validate the diagnostic; publishes diagnostic procedures following required process.
- Making good and timely decisions that keep the organization moving forward.
- Consistently achieving results, even under tough circumstances.
- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Effectively building formal and informal relationship networks inside and outside the organization.
- Securing and deploying resources effectively and efficiently.
- Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

**Education, Licenses, Certifications**
- College, university, or equivalent Bachelor's degree in Engineering or other relevant technical disciplin