IT Service Manager

hace 2 días

Málaga, España Rindus A tiempo completo

**About us**:
Hey

Get ready to set sails and navigate the **rindus wave ️**

We're **rindus,** a People company. We love IT professionals, and our **passion** is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Because** growth** is in our mindset, we've been doing it since 2017 closely with our German Partners, helping them shape their software development teams.

So far, we have 160+ crew members of 14 different nationalities sailing with us in the open seas. We‘re expanding our team and looking for a new **rinder** to get on board. Are you the next to **be reeled in**?

**About our partner**:
On behalf of our partner **Douglas**, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

**What you'll be doing**:

- **Design and optimise** end-to-end IT service and support processes, including stakeholder alignment and documentation.
- ** Coordinate and manage** multiple service providers and ensure adherence to SLAs and quality standards.
- ** Monitor and report** on service performance; prepare regular reports and presentations for internal and external stakeholders.
- ** Drive continuous improvement** by identifying process inefficiencies and implementing corrective actions.
- ** Support the team lead** with contract management and vendor negotiations.
- Act as the **interface between technical experts and service agents** to foster collaboration and service excellence.
- Collaborate as a key member of project teams during IT service rollouts and transformations.
- Handle escalation processes professionally and ensure resolution pathways are followed.
- Maintain a high level of customer satisfaction through proactive service delivery and communication.

**What you'll bring**:

- A university degree in **technical, economic or related disciplines**.
- ** 3+ years of experience** in IT service management or a similar role.
- Strong understanding of **IT service management frameworks (e.g., ITIL)** and service quality assurance.
- Excellent **communication skills**, with the ability to manage diverse stakeholders and teams.
- Fluent in **German and English** (written and spoken) — both are mandatory.
- Proven skills in **negotiation and conflict resolution**.
- Strong analytical thinking and solution-oriented mindset.

**What we offer**:
Being part of a dynamic and highly motivated international multicultural team of skilled professionals.
- ️ Working model: remote
- 23 holiday days.

✔️ DKV private health insurance from day 1.
- Gym Sponsorship.

✏️ English, German and Spanish language classes.
✊ A young and ambitious team that knows when to work but also when to have fun (Pizza day, Summer event, Padel Tournaments, etc).

If you're passionate about service quality, process excellence, and stakeholder collaboration — and you’re ready to lead the way in IT support management — we’d love to meet you

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