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2nd Liner Support Agent to Loomispay
hace 2 semanas
**About Us.**
At Loomis Pay, we ensure restaurants, retail and partners never miss a sale. Our
all-in-one payment solution for shops, cafés, and restaurants and our unattended
solution, offers simple, efficient sales and deep business insights, so merchants
can focus on serving their customers and growing their business.
We are an ambitious startup, part of the Loomis Group, with teams based in
Stockholm, Copenhagen, Madrid. Our 80+ person team has decades of payments
experience which has helped us quickly establish ourselves in the industry since
our launch in 2020. We work hard to make sure every employee is given the
freedom, tools, trust, and support to do the best work possible.
**About the Role**
Our customers are at the heart of everything we do.
The 2nd line support team ensures that our 1st line and and merchant, feel
supported from first contact to the delivery of terminals and with any issue that
might arise after.
Our team have a deep coordination with the all product team and are heavily
involved in development inputs and are the customers voice internally.
You will get to know all of our hardware devices and get high level access to all
relevant system to ensure that when you receive a customer case, you have all
the tools needed.
Customers in Loomis Pay is our core segment and as a 2nd line agent, you will
have a big say in how our processes will work and how we best support our
customers.
**_
What you’ll do_**
**In your first 30 days you can expect to**:
- Get to know the company & people
- Immerse yourself in the merchant experience and payments industry
- Get hands on with the existing product setups and processes
**In your first 60 days you can expect to**:
- Provide valuable feedback to our product teams.
**In your first 90 days you can expect to**:
- Handling your first technical case
- Start looking at processes with the team to determine where optimization can happen.
**What you’ve done**:
- You have experience as a support agent for higher B2B client projects.
- You are comfortable in talking with customers directly to help solved their problems.
- Experienced in working with process optimization and creation
- You’re a self-starter, eager learner, conscientious worker, and a thoughtful, kind,
supportive human.
- You are fluent in English and Spanish, written and spoken
**Bonus points**
- Comfortable being on-site to help with important installation as agreed.
- Experience bringing together quantitative and qualitative data to inspire design
decisions and solutions
- Fintech/payment industry experience
**What’s in it for you?**
- A team of down to earth people who are good at what they do
- An exciting product in an early stage and a chance to have a huge impact on
what is being built
- A company that believes in the value of design and good customer experience
- A small, growing company where you can help shape the organisation, processes,
culture - as well as your own role
- A hybrid work environment
